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Psychological Services (API)

Psychological Services (API)

Accessible Psychological Interventions (API)

Relationship Matters provides Accessible Psychological Interventions (API) to eligible people living or working in the Frankston and Glen Eira local government areas.

Through funding from the South Eastern Melbourne Primary Health Network (SEMPHN), we can provide a range of free, short term psychological based (counselling, group programs) supports.

This service is available to individuals, families or as group programs and is tailored to meet people’s needs.

What supports are available?

At Relationship Matters, we work to support people who are being impacted by mild or moderate mental health issues. We do this by providing evidence-based services that can be delivered on an individual or family/group basis.

When a person is referred to our API service, we meet with them, talk, discuss and plan out a program of supports that will meet their unique challenges and needs. A program may include:

  • Counselling sessions
  • Psycho-education classes
  • Skills training (Communication, Parental, Social, Behavioural)
  • Relaxation strategies
  • Family conferencing
  • Interpersonal therapeutic strategies.

Our aim is to support people to understand, manage and learn techniques that lessen the impact of their mental health challenges.

Who is the service for?

People are eligible to access the service if they live or work in the Frankston or Glen Eira catchment and have a health care card or can’t afford/access similar services.

If you have been assessed by your GP as having a mild or moderate mental illness you can access the service (Children under 12 do not require a GP assessment).

If you are experiencing any of the following issues, you may be eligible to access the service:

  • anxiety or depression
  • having trouble sleeping
  • drinking more than usual and to excess
  • panic attacks
  • prolonged sadness and feelings of loneliness and grief
  • feeling less able to control certain aspects of your life (food, mood, communication with others).

How do I make an appointment?

To make an appointment you must first check your eligibility with the SEMPHN Access & Referral.

Call (business hours only): 1800 862 363

If the team finds that you are eligible to receive the service, they will contact us, provide us with your details and we will call you to make the first appointment.

You can also ask your GP, other primary healthcare provider, social service or community organisation to refer you on your behalf.

How much does it cost?

The service is free to eligible people referred through the SEMPHN Access & Referral.

How do I refer a client?

Referrals can be made by anyone including:

  • GPs and other primary health providers
  • Schools
  • Social and Community based services
  • Other organisations
  • Self-referral

To refer, you can call the SEMPHN Access & Referral via:

  • Phone 1800 862 363
  • Fax: 1300 354 053

Download Referral Forms (including medical software templates) from the SEMPHN website

More Information

For more information you can call us on 1300 543 396 and ask to speak with the Coordinator of our API service or email at

More information can be found on the SEMPHN website


Download API Flyer

Download Mental Health Stepped Care Model brochure

Funded by South Eastern Melbourne Primary Health Network (SEMPHN)