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Useful Links

Useful Links

Help Lines

  • LifeLine Lifeline provides access to crisis support, suicide prevention and mental health support services.
    Telephone 13 11 14 24 hours a day, 7 days a week.
  • Men’s Referral Service  The Men’s Referral Service is a telephone service for men who are thinking about their anger, behaviour, relationship issues or parenting, and need help and support or women who are experiencing violence from a male family member.
    Telephone  1300 766 491 (tollfree), 9am-9pm, Monday to Friday
  • Safe Steps – Family Violence Response Centre  For women and children fleeing domestic violence.
    Telephone (03) 9322 3555 or STD Freecall 1800 015 188, 24-hour, 7 days a week.
  • Child Protection Crisis Line: To report concerns of child physical and/or sexual abuse.
    Telephone 131 278, 24-hour, 7 days a week.
  • Sexual Assault Crisis Line A state-wide, after-hours, confidential, telephone crisis counselling service for victim/survivors of both past and recent sexual assault.
    Telephone 1800 806 292, 5pm-9am weekdays and throughout weekends and public holidays.
  • Domestic Violence Victoria Provides contacts for domestic violence services in Victoria.
  • Mensline Australia Mensline Australia is a dedicated service for men with relationship and family concerns.
  • Parentline  Parentline is a statewide telephone counselling, information and referral service for parents and carers with children from birth to eighteen years.
    Telephone 13 22 89, 8am-midnight, 7 days a week
  • Kid’s Helpline Telephone and web counselling for children, adolescents and young adults.
    Telephone 1800 55 1800, 24 hours a day, 7 days a week.
  • Gay and Lesbian Switchboard Anonymous, free telephone counseling for the lesbian, gay, bisexual, transsexual and intersex communities of Victoria and Tasmania.
    Telephone 9663 2939, Monday-Thursday 6-10pm, Friday, Saturday, Sunday and public holidays, 6-9pm.
  • WIRE Women’s Information and Referral Exchange WIRE Women’s Information provides a free and confidential generalist service for Victorian women
    Telephone 1300 134 130, 9am-5pm, Monday – Friday.
  • ReachOut Parents Resources for parents of teenagers
  • ReachOut Australia Resources for youth

Family Violence

  • Domestic Violence Victoria Provides contacts for domestic violence services in Victoria.
  • CASA Victorian Centres Against Sexual Assault The peak body of the 15 Centres Against Sexual assault and the Victorian Sexual assault Crisis Line (after hours).
  • No To Violence No To Violence (NTV), the Male Family Violence Prevention Association Inc., is a peak organisation of individuals and agencies working for the prevention of male family violence
  • Indigenous Family Violence Support Officers
    Telephone (03) 9616 8028
  • InTouch Multicultural Centre Against Family Violence
    Telephone (03) 8413 6800 or Freecall 1800 755 988, Monday–Friday

Parenting and Couple Resources

Government Agencies, Courts and Departments

  • Centrelink Information on the social security payments and services which Centrelink delivers to the Australian public.
  • Child Support Agency (CSA).The CSA provides information to help parents manage their financial child support responsibilities following separation or divorce.
  • Department of Human Services Victoria The Department of Human Services (DHS) plan, fund and deliver community and housing services, directly and with our community sector partners.
  • Department of Families, Housing, Community Services and Indigenous Affairs The Department of Families, Housing, Community Services and Indigenous Affairs (FaCSIA) is responsible for social policies and support affecting Australian society and the living standards of Australian families. In collaboration with the federal Attorney-General’s Department, they partially fund Relationship Matters’ services and have overall responsibility for the Family Support Program.
  • The Australian Government Attorney-General’s Department can provide a comprehensive listing of accredited Family Dispute Resolution Practitioners.
  • Family Court Australia provides legal information on separation, divorce, property and custody.
  • The Federal Magistrates Court deals with parenting and financial disputes.
  • Family Relationships Online
  • Raising Children Network are a national online websites that enhance awareness of locally available services and resources assisting families.
  • Closing the Gap information about the Council of Australian Governments (COAG) commitment to work together with Indigenous Australins to achieve equality in health status and life expectancy between Aboriginal and Torres Strait Islander peoples and non-Indigenous Australians by the year 2030′, and to address issues of social inclusion, including responding to Indigenous disadvantage, housing needs, early childhood development and participation in education
  • Family Relationship Services Australia (FRSA) is the national peak body for family relationship and support services.

Other Useful Links and Resources

  • Centre for Adolescent Health. The Centre for Adolescent Health is recognised nationally and internationally for its commitment and achievements in advancing young people’s health and wellbeing.
  • Federation of Community Legal Centres The Federation is the peak body for over 50 Victorian community legal centres (CLCs). CLCs are independent community organisations that provide free legal services to the public.
  • Action Centre General and sexual assault counselling, referrals and medical services for young people.
    Level 1, 94 Elizabeth Street, Melbourne.
    Telephone (03) 9654 4766 or Free Call 1800 013 952
  • Women’s Legal Service Victoria Providing free confidential legal information, advice, representation and referral to women in Victoria. Specialising in issues arising from relationship breakdown and violence against women.
    Level 3, 43 Hardware Lane, Melbourne.
    Telephone (03) 9642 0877
  • Drummond Street Services
  • Network mindOUT Providing an informative series of webinars across topics, with an aim to increase understanding of mental health and suicide prevention for lesbian, gay, bisexual, transgender, gender diverse, intersex, queer, asexual and questioning (LGBTIQ+) people. 
    Visit Youtube Channel