Workplace Training
Dealing with Difficult Clients
Relationship Matters' Online , AustraliaAudience: All staff, team leaders, and supervisors at all levels. This program will focus on improving awareness and skill in managing difficult client behaviour, debriefing effectively after an incident, and learning resilience techniques to strengthen your staff’s capacity to manage the everyday stressors of the work. Learning Outcomes: Identify and manage their own personal triggers […]
Supporting your LGBTIQA+employees in the Workplace
Relationship Matters' Online , AustraliaIn this interactive session, you will have the opportunity to explore the specific and unique experiences of discrimination faced by LGBTQIA+ individuals. Discover effective strategies to foster a sense of safety and inclusion both within the workplace and the broader community. Gain insights into the distinct challenges LGBTQIA+ individuals encounter and how these experiences impact […]