Employee Assistance Program (EAP)

An Employee Assistance Program (EAP) is a confidential counseling service provided by employers to support the well-being of their employees in both work-related and personal matters.

Relationship Matters is an organization that offers professional counseling services for EAPs to various Victorian organizations and employers. Their EAP services include counseling for work-related issues like performance problems, workplace relationships, stress management, as well as personal and family concerns such as anxiety, grief, parenting, and domestic violence. Additionally, Relationship Matters provides trauma management services, a manager hotline for support and advice, and tailored services to meet the unique needs of different workplaces.

The EAP typically covers a certain number of confidential counseling sessions paid for by the employer. Employees can access these services either through a supported referral by a colleague or by self-referral directly to Relationship Matters. Confidentiality is maintained except in situations impacting workplace safety or well-being, where non-identifying feedback may be provided to the employer. Relationship Matters customizes its EAP structure, referral system, and promotional activities according to the specific requirements and cultural aspects of each organization. They also offer additional services and training programs to enhance employee well-being and workplace harmony. For more information on Relationship Matters’ EAP services, employers can contact them via phone or email.