Employee Assistance Program (EAP)
Our Employee Assistance Program (EAP) provides confidential support to help your team thrive, both personally and professionally.
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Supporting your staff’s wellbeing isn’t just the right thing to do, it is also a smart investment in your people and your workplace culture. Our EAP services provide confidential, professional counselling and support services to help your people navigate personal and workplace challenges, build resilience, and perform at their best
Who is this service for?
Our EAP service is designed for employers who want to support the mental health and wellbeing of their staff. It is available to all employees, whether they are facing personal challenges, workplace concerns, or simply seeking support to manage day-to-day stress. Managers can also access support and guidance through our dedicated hotline when they need practical advice for supporting their teams.
What to expect from our EAP counselling
Employees receive a set number of confidential, short-term counselling sessions funded by their employer. Sessions are typically 50–60 minutes and focus on practical tools, emotional support, and navigating life’s challenges. You can talk to our counsellors about a wide range of concerns, including:
- Work-related stress, performance issues, or conflict.
- Anxiety, grief, or family and relationship concerns.
- Parenting challenges or experiences of family violence.
Sessions are available in person or online, and appointments are typically offered within 2–5 business days, depending on urgency. We can also provide support in a range of languages and accessible formats, including interpreter services where required.
EAPAA Membership
Workplace Matters is a member of the Employee Assistance Professional Association of Australasia (EAPAA).
How can we help?
We offer:
- Confidential counselling for individuals and families.
- Critical incident and trauma support.
- A manager hotline for guidance and referrals.
- Customised EAP design aligned with your workplace culture.
- Training and resources to promote mental health and well-being.
We work across a range of industries, tailoring our services to meet the unique needs of not-for-profits, small businesses, corporate teams, and more. Whether you need EAP services for a small team or a larger workforce, Relationship Matters can help you create a program that feels safe, accessible and useful.
Employer Enquiries
Employers interested in setting up EAP services can reach out to us to discuss service options and request a tailored quote.
Frequently asked questions
Yes. Sessions are strictly confidential. No identifying information is shared unless there is a risk to safety.
Yes. Our counsellors support a wide range of personal and family issues, not just work-related matters.
The number of sessions is set by your employer. Check with your HR or People & Culture team for details.
Employers may receive de-identified, aggregated reports to help understand general well-being trends and improve support services—never personal or identifying information.
Not at all. We support small businesses, large companies, and not-for-profit organisations.
You can access our manager support hotline for guidance, referrals, or support after a critical incident.
Our EAP services are grounded in care, inclusion and practical support. Our team understands that every workplace is different, so we tailor EAP support to suit your people, culture and goals.
For employers, this means you can support employees before challenges become harder to manage. For staff, it means they can gain access to professional support in a safe and respectful setting. EAP services can also contribute to reduced absenteeism, stronger engagement and a healthier workplace culture over time.
Yes, we provide EAP services in Melbourne, with flexible options for employees and workplaces. This can include online appointments, phone consultations, in-person sessions and face-to-face counselling, depending on the needs of your organisation and your people. This flexibility helps employers offer support in a way that feels accessible, timely and respectful.
If your team works across multiple locations or has hybrid working arrangements, we can help you design EAP counselling services that are easy for staff to use.
EAP counselling can assist individuals with a broad range of personal and workplace issues. This may include mental health issues, employee mental health concerns, workplace conflict, grief, family stress, relationship challenges, parenting concerns, work-related challenges, stress, anxiety and changes at home or work.
Counsellors can provide psychological support, conflict support and practical strategies to help people feel heard, understood and more able to move forward. Where appropriate, sessions may also support early intervention, so employees can seek help before concerns affect their ongoing wellbeing.
Yes, EAP support can help equip leaders with practical guidance when they are managing sensitive workplace issues.
Managers may seek professional support to respond to workplace conflict, team stress, critical incidents, communication breakdowns or concerns about an employee’s wellbeing. This support can help strengthen leadership competencies, improve confidence and encourage safer, more respectful conversations.
We can also help leaders understand psychosocial risks and take a thoughtful approach to employee wellbeing, while maintaining appropriate boundaries and confidentiality.
Yes. EAP counselling is completely confidential, unless there is a serious risk to you or someone else’s safety, or disclosure is required by law. You also do not need a manager’s permission to use the EAP service. Employers do not receive personal details about who attended, what was discussed or what support was provided.
Workplace conflict can affect morale, productivity and trust. EAP counselling services can provide a safe space for employees to talk through concerns, understand their reactions and consider constructive next steps. Depending on the situation, support may focus on communication, emotional regulation, problem-solving or conflict resolution.
For employers, having EAP services available can show staff that the organisation takes workplace issues seriously and is willing to offer support before problems escalate. This can be particularly helpful for teams experiencing change, pressure or interpersonal tension.
Employee counselling can assist individuals across many roles and industries, including office teams, frontline workers, education staff, managers and people working in community services. An experienced professional can help employees make sense of personal or workplace challenges and identify practical ways forward.
Support may be delivered through face-to-face appointments, online sessions or phone consultations, depending on availability and need. The goal is to make wellbeing support easy to access, respectful and useful for real life.
If your organisation wants to support employees with accessible wellbeing services, we can help you design an EAP that suits your workplace. We can talk through your goals, the level of support required, the number of allocated EAP sessions and the best way to communicate the program to staff. We can also help you consider wellbeing resources, manager support and pathways for specialised support.
To discuss EAP services for your workplace, contact Workplace Matters and take the next step towards a healthier, more supported team.