Relationship Matters welcomes compliments, complaints, feedback and enquiries. Everyone is invited to provide feedback, and we appreciate you taking the time to do so. We want to learn about what we did well, if there are barriers in accessing our service, and where we can improve. We want to fix problems before they escalate and where possible, provide satisfactory remedies for those with concerns.

If we receive complaints, we will:

• Acknowledge the concern within 2 working days
• Follow up all complaints
• Respond within 20 working days

How to give feedback

You can share compliments, complaints, suggestions or feedback in person, by phone, email, letter, or by filling out the form below. You’re welcome to ask someone to help you. You can also speak directly with a staff member or manager from the service you use or contact the Privacy Officer by emailing privacyofficer@relationshipmatters.com.au.

Independent complaints advice

We understand that sometimes you may want to take a complaint to an independent body. You have the right to seek independent advice and support, and the agencies listed below may be able to help.

• Office of Australian Information Commissioner
• Health Commissioner
• Department of Families, Fairness and Housing
• Attorney-General’s Department
• Department of Social Services