Mediation
Whether it’s a conflict with a flatmate, a family disagreement, issues at home with your teen, or tension between adult siblings or parents and adult children — we help you talk it through and find a way forward.
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Mediation is a respectful, confidential process that helps people in conflict find practical solutions. Our experienced mediators provide a neutral space where participants are supported to listen, share their perspectives, and work through issues together.
We provide a safe and inclusive space where you can feel supported without judgment.
Who is this for?
Mediation can support people facing everyday personal or family conflict. It may be right for you if you are:
- A parent or carer struggling to connect with your teenager.
- In conflict with siblings, parents, or extended family members.
- Trying to make later-life decisions with or for an ageing family member.
- Having issues with a flatmate, neighbour, or someone in your community.
What can I expect?
Our job is to help you feel comfortable and supported throughout the entire process.
When you first get in touch, one of our friendly client services officers will explain the mediation process, explain our fees and help you book your intake session, whether you prefer to meet at one of our locations or online.
Before your first session you’ll be asked to fill out registration and consent for service forms. This helps us understand your situation better and explains the counselling process and your rights around privacy and confidentiality.
Mediation is typically a short-term, voluntary process. You can expect:
- An initial individual conversation with the mediator.
- A safe, structured mediation session (if appropriate).
- A respectful environment where everyone has the chance to speak.
- A focus on finding shared solutions that work for everyone involved.
Sessions are facilitated by our accredited mediators, who remain neutral throughout the process.
How can we help?
We offer several types of mediation tailored to specific situations.
General Mediation
Mediation offers a constructive way to address conflict, reduce tension, and improve communication. Whether within families, shared living situations, or broader community groups, mediation provides a neutral, confidential space where all voices can be heard.
We work with individuals and groups navigating a wide range of interpersonal conflicts, including:
- Family disagreements, such as tension between parents and adult children, conflict among adult siblings, or issues involving extended family members
- Flatmate or housemate disputes, including communication breakdowns, unmet expectations, and household responsibilities
- Community issues, such as disagreements within community groups or volunteer organisations
We help parties identify shared interests, explore options, and build practical agreements that support longer-term resolution and healthier relationships.
Parent–Adolescent Mediation
Parent-Adolescent Mediation is a structured, confidential process designed to help families navigate conflict and improve communication. With the support of a neutral mediator, parents and adolescents are guided in identifying issues, expressing concerns, and developing mutually agreeable solutions.
Families may find Parent-Adolescent mediation helpful for addressing challenges related to communication breakdowns, behavioral concerns, school issues, or household expectations. Mediation aims to foster understanding, reduce tension, and support healthier family dynamics.
Elder Mediation
Elder Mediation supports families in navigating decisions that arise later in life. This process provides a structured, confidential, and inclusive space where families can engage in discussions where everyone’s voice and autonomy are respected.
Elder Mediation can support conversations around:
- Future living arrangements, including decisions about aged care, home support, or transitioning to assisted living
- Property and financial matters, including inheritance concerns or the management of shared assets
- Informal care agreements, where family members are providing support and seeking clarity around roles, expectations, and boundaries
The goal is not only to reach practical agreements, but to preserve and strengthen family relationships and the dignity and well-being of everyone involved.
How to book
Getting started is simple. Just reach out to our client services team who will answer any questions, talk you through fees and help you book your intake appointment.
Program fees
$120 per hour or $60 per hour for concession card holders.
Please let us know if you are experiencing financial hardship. Fee variation or relief can be assessed and applied.
To find out if mediation is right for you:
Call us on 1300 543 396
Email contact@relationshipmatters.com.au
Our team will explain the process, answer your questions, and help you take the next step.
Frequently asked questions
Yes. We are proud to support individuals, regardless of sexual orientation, gender identity, culture or ability. Our organisation is accredited under:
- Health and Community Service Standards
- Rainbow Tick Standards
- National Standards for Mental Health Services
$120 per hour or $60 per hour for concession card holders.
Please let us know if you are experiencing financial hardship. Fee variation or relief can be assessed and applied.
No referral is required. You can contact us directly to make a booking.
We begin with individual conversations before inviting others to participate. But all parties need to agree to participate for the mediation session to go ahead.
It depends on the needs and the willingness of all parties. Mediation is a flexible process, and people can have as many—or as few—sessions as needed.
Yes. Mediation is a confidential process. The only exceptions are where there are concerns about safety or harm or where we are required to release your information as required by law.
Yes. We offer both in-person and online options to ensure accessibility and comfort for everyone involved.
Absolutely. Please let us know if you have a carer or would like a support person to attend with you.