About Us
For more than 78 years, Relationship Matters has supported individuals, families, children and young people, workplaces and communities to build healthy, respectful and fulfilling relationships.
As a not-for-profit organisation, we are guided by the values of equity and inclusion, empathy and compassion, excellence and integrity and curiosity and courage. We welcome everyone and create spaces where people feel seen, heard and respected.
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Values and Commitment
At Relationship Matters, our work is guided by the values of:
- equity and inclusion
- empathy and compassion
- excellent and integrity; and
- curiosity and courage.
These values shape how we support people, how we work together, and how we walk alongside the communities we serve.
We are committed to putting people first — meeting them where they’re at and providing safe, inclusive, and culturally responsive support. We believe in relationships built on mutual respect, and we stand firmly against discrimination, violence, or harm in any form.
Our team is dedicated to creating real, lasting impact. We take the time to listen and to respond in ways that are meaningful to each person, family, or workplace we support. Because we know that when people feel supported in their relationships, communities grow stronger, safer, and more connected.
Our commitment is to every person who walks through our doors — to offer care, compassion, and practical tools that help them move forward.
We’re here for people. We’re here for relationships. We’re here because change starts here.
Service Quality and Accreditation
At Relationship Matters, we provide safe, inclusive services that meet community, professional and legal standards.
We recognise safety means different things to different people and we make it part of everything we do. We prioritise cultural and wellbeing safety for all, with a strong focus on protecting children and young people. We listen to and learn from others to keep improving.
We choose to have our work independently assessed through external accreditation to ensure we’re always providing high-quality safe inclusive services. We currently hold Rainbow Tick, Health and Community Services Standards and National Standards for Mental Health Services accreditation.
Who We Support
We are here for individuals, children and young people, couples, families, and workplaces facing life’s challenges.
Whether you’re coping with relationship challenges, separation, parenting transitions, mental health concerns, or workplace stress, we’re here to help.
We proudly support people from all backgrounds, cultures, ages, genders, and identities, including LGBTQIA+ communities, culturally and linguistically diverse groups, First Nations peoples, and those experiencing disadvantage or isolation.
We partner with people and organisations to foster safe, inclusive, and respectful relationships and workplace cultures.
No matter where you’re from or what you’re going through, you’re welcome here.
Embracing Equality
We endorse the Embracing Equality Charter and pledge to:
- Build and maintain relationships with LGBTQIA+ communities.
- Ensure all staff receive LGBTQIA+ inclusive practice training.
- Promote a culture of respect and inclusion.
- Establish safe, culturally appropriate systems of care.
- Maintain referral relationships and evaluation processes with LGBTQIA+ services.
- Improve understanding of intersectionality, including for LGBTQIA+ Aboriginal and/or Torres Strait Islander people.
Reconciliation Journey
At Relationship Matters, our reconciliation journey is guided by our commitment to justice, healing, and walking alongside First Nations people.
We proudly supported the Uluru Statement from the Heart and are now in the process of developing our very first Reflect Reconciliation Action Plan (RAP). Our RAP Working Group, co-chaired by our Board Chair and CEO, is leading this process with the invaluable support of proud Palawa and Bunurong woman, Jillian West. This is a journey that we are committed to embedding in our core values as an organisation.
Child Safety
At Relationship Matters, we are committed to the safety and well-being of all children and young people.
This commitment is at the centre of our decision-making and how we deliver our services. We strive to provide an environment where children are safe, feel safe, and have their voices heard in decisions that affect them.
We have zero tolerance for child abuse.
We recognise that every child is different and pay close attention to their cultural safety, including Aboriginal children, culturally and linguistically diverse children, LGBTQIA+ families, children with disability, and those with other cultural identities.
Everyone at Relationship Matters shares the responsibility of upholding child safety. In our planning, decisions, and operations, we:
- Focus on prevention, early action, and involvement while keeping safety paramount.
- Empower children to be involved in decisions about their lives.
- Foster a culture of openness, where risks can be disclosed safely.
- Ensure children know who they can speak to if they feel unsafe.
- Respect cultural diversity.
- Communicate openly with families and carers.
- Engage only suitable people and ensure staff receive supervision and development.
- Provide clear guidance to our team on appropriate behaviour towards children.
- Act on suspected harm by reporting promptly to authorities.
- Share information lawfully where well-being is at risk.
Information Sharing
Relationship Matters holds personal and sensitive information about people using our services.
From time to time, we are asked to share this information. We can only do this with your consent, or if permitted or required by law, or should we be concerned about someone’s safety or wellbeing.
Requests for client information can be made to: infosharing@relationshipmatters.com.au
Diversity and Inclusion
At Relationship Matters, diversity and inclusion are not just values we hold – they are the way we walk alongside people every day.
We know that relationships flourish when people feel safe, respected, and truly seen for who they are.
We welcome and stand with people of every age, culture, ability, gender, and identity. We actively challenge discrimination and work to break down barriers so that everyone has fair and equal access to support.
Our Diversity and Inclusion Working Group leads this commitment, ensuring our services are not only person-centred, but also culturally safe and trauma-informed. Click here
