Supervision Training
Gain skills to manage challenging interactions calmly and effectively.
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Effective supervision is essential for building capable, confident and high performing employees. This practical, online training program supports supervisors to develop the skills, structure and confidence needed to effectively support their staff.
Who is this for?
This offering is ideal for new supervisors wanting to establish a supervision framework with their direct reports, and for experienced leaders seeking to refine their practice, deepen their reflective capacity, and strengthen foundations of effective supervision.
What can I expect?
This program is delivered across four interactive weekly workshops that enhance leaders’ understanding of supervisory responsibilities and apply practical strategies to improve relationships, support and accountability with direct reports.
Each 90-minute, online presentation/workshop is designed to provide actionable tools that can used immediately in the workplace.
How can we help?
By the end of this program, participants will be able to:
- Establishing a practical and realistic supervision framework and agreement
- Understanding the three-cornered psychological contract and how this influences supervision in practice
- Engaging supervisees in honest and open communication, resulting in higher commitment and performance
- Maintaining positive regard within the supervision dynamic to enable honest and transparent working relationships
Book a Session
Choose your industry below to view upcoming Supervision training sessions:
• Customer Service Officers
• NDIS Workers
• Retail Workers
• Community Development Workers
• Allied Health Professionals
To view available dates and secure your place, visit our booking page.
How to book
To discuss your team’s needs, learn about availability, and book your session, please contact us.
Frequently asked questions
The course is designed to help staff develop practical skills to manage difficult client interactions with confidence. Participants will learn how to de-escalate challenging situations, maintain resilience under pressure, and practice self-care techniques.
This training is suitable for all staff, team leaders, and supervisors at any level who may interact with clients or customers.
The program runs for 90 minutes if delivered online or three hours if delivered face-to-face.
By attending, you will gain skills in:
- Identifying and managing your personal triggers
- Managing challenging client behaviours
- De-escalating conflict effectively
- Building resilience to workplace stress
- Practicing meaningful self-care
The course can be delivered online or as an in-person workshop, depending on your organisation’s needs.
Group sizes can be tailored to fit your organisation. Please contact us to discuss the most effective setup for your team.
Staff gain immediate, practical strategies that can be applied in real-world situations, reducing stress in difficult interactions and fostering a safer, more positive work environment.
You can book online or face-to-face training by contacting us via email at workplacematters@relationshipmatters.com.au or calling 03 8650 6262.