Individual Counselling
Our individual counselling provides a supportive space to explore what’s happening in your life and learn helpful ways to cope and find solutions.
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Counselling can mean different things to different people. At its core, it’s a chance to talk with an experienced counsellor who can help you understand what you’re going through and find ways to cope, build capacity and make positive changes.
At Relationship Matters, our individual counselling services across Melbourne and Victoria focus on helping you build capacity, build on your personal strengths, and find solutions that are meaningful to you. We provide a safe and inclusive space where you can feel seen, heard and supported without judgment.
Who is this for?
Everyone faces challenges in life at some point, and it’s okay to need extra support. Counselling offers a space for individuals to talk through what they’re facing and find new ways forward.
If you’re feeling overwhelmed, stuck, or just not quite yourself, you’re not alone and you don’t have to face it by yourself. Individual counselling can help you work through things like stress, relationship issues, grief, low mood, or times of change and uncertainty. Our experienced and qualified counsellors will listen and explore the issues that you are experiencing and help you identify strategies and ways to make positive changes.
Our individual counselling service in Melbourne is available to all adults, and you don’t need a referral.
What can I expect?
If you’ve never had counselling before, it’s completely normal to feel a bit nervous or unsure. Our job is to help you feel comfortable and supported throughout the entire process.
When you first get in touch, one of our friendly client services officers will explain our fees and help you book your session, whether you prefer to meet at one of our locations or online.
Before your first session you’ll be asked to fill out a form with your personal details. This helps us understand your situation better and is required by our funding body. We’ll also ask you to sign a consent form, which explains the counselling process and your rights around privacy and confidentiality.
During your first session (which lasts about 50 minutes), your counsellor will:
- Discuss confidentiality and privacy with you.
- Begin building a trusting professional relationship.
Ask questions to understand what’s been happening in your life. - Explore any underlying triggers or factors that may be contributing to your situation.
- Most importantly, talk about what you hope to get out of counselling.
Together, you and your counsellor will make a plan for your next steps, whether that means weekly, fortnightly, or a different schedule that works for you. At the end of each session, our team will help you book your next appointment and arrange payment.
How can we help?
Our counsellors provide a warm and confidential space where you can talk openly and feel truly heard. Using evidence-based approaches, they can help you:
- Better understand yourself and your relationships
- Manage life’s transitions or times of change
- Reconnect with your values and what matters to you
- Identify the things that may be impacting your wellbeing
- Build confidence and resilience
Our counselling Melbourne services are available in person or online, designed to give you the support you need in a way that works best for you.
How to book
Getting started is simple. Just reach out to our client services team:
Program fees
Fees are scaled based on your income. Concession rates are available.
Please let us know if you are experiencing financial hardship. Fee variation or relief can be assessed and applied.
Frequently asked questions
Yes. We are proud to support individuals, regardless of sexual orientation, gender identity, culture or ability. Our organisation is accredited under:
- Health and Community Service Standards
- Rainbow Tick Standards
- National Standards for Mental Health Services
Fees are scaled and based on your income and the type of counselling you’re accessing (individual, relationship or family).
Fees will be explained when you book your first session. If your financial situation changes, let us know and we’ll adjust fees with you.
No referral is required. You can contact us directly to make a booking.
No, Individual counselling and other counselling services delivered at Relationship Matters are not eligible for a rebate from Medicare and/or Private Health Insurance.
Yes. Protecting your privacy and wellbeing is central to how we work. The only exceptions are where there are concerns about safety or harm or where we are required to release your information as required by law.
Yes. We offer phone and online sessions for individual counselling.
Sessions run for 50 minutes. You and your counsellor will decide together how many sessions you may need and how often you’d like to attend.
Absolutely. Please let us know if you have a carer or would like a support person to attend with you.
📞 Call us on 1300 543 396
📧 Email: contact@relationshipmatters.com.au