Respectful Communications and Team Cohesion in the Workplace – For Retail Workers
Respectful Communications and Team Cohesion in the Workplace – For Retail Workers
Date: Tuesday 14 April 2026
Time: 10.30am to 12.00pm
Cost: $180 per person + GST
Delivery: Online
Maximum of 20 participants – book now to secure your spot!
Who should attend?
This session is designed for retail workers, supervisors and managers who regularly engage with customers and team members in fast paced environments.
About this training
This online training focuses on respectful communication and teamwork in customer facing retail settings. Participants will learn practical strategies to manage challenging interactions, maintain professionalism under pressure, and communicate clearly with customers and colleagues.
The session also explores how strong communication supports team morale and positive customer experiences.
Learning outcomes
Participants will:
- Communicate clearly and respectfully with customers and colleagues
- Manage challenging customer interactions professionally
- Navigate disagreements calmly and confidently
- Strengthen teamwork in fast paced environments
- Apply inclusive communication strategies
- Enhance self reflection and emotional awareness
- Build confidence in real time de escalation
- Improve overall customer and team experiences
Trainer
Laura Sykes
Laura Sykes is a seasoned psychotherapist, counsellor and trainer with over 20 years of experience. She creates supportive and engaging learning environments and uses a solution focused approach to help individuals and teams navigate complex challenges.
Laura has extensive experience working across diverse professional settings. Her training programs are practical, inclusive and grounded in real world experience, drawing on multiple therapeutic modalities with a strong focus on communication and workplace wellbeing.