Respectful Communications and Team Cohesion in the Workplace – For Customer Service Officers

Respectful Communications and Team Cohesion in the Workplace – For Customer Service Officers

Date: Tuesday 12 May 2026
Time: 10.30am to 12.00pm
Cost: $180 per person + GST
Delivery: Online

Maximum of 20 participants – book now to secure your spot!

Who should attend?

This session is designed for Customer Service Officers, as well as team leaders and supervisors who manage client enquiries, complaints and complex interactions.

About this training

This online training supports Customer Service Officers to communicate confidently and respectfully with clients while maintaining clear boundaries and professionalism.

Participants will develop practical skills to manage difficult conversations, reduce escalation, and strengthen collaboration within customer service teams.

Learning outcomes

Participants will:

• Communicate clearly and professionally with clients
• Manage difficult conversations with confidence
• Apply strategies to prevent and reduce escalation
• Strengthen teamwork and internal communication
• Use respectful language and tone under pressure
• Enhance emotional awareness and self regulation
• Apply practical de escalation techniques
• Build resilience in customer facing roles

Trainer

Laura Sykes

Laura Sykes is a seasoned psychotherapist, counsellor and trainer with over 20 years of experience. She creates supportive and engaging learning environments and uses a solution focused approach to help individuals and teams navigate complex challenges.

Laura has extensive experience working across diverse professional settings. Her training programs are practical, inclusive and grounded in real world experience, drawing on multiple therapeutic modalities with a strong focus on communication and workplace wellbeing.

How to Book

To secure your place in Respectful Communications and Team Cohesion in the Workplace – For Customer Service Officers, please email:

workplacematters@relationshipmatters.com.au

Please include the following details:

• Full name
• Organisation
• Contact phone number and email
• Invoice contact email (if different)

Once we receive your booking request, you will be issued an invoice to confirm your place. Upon payment, you will receive your session details, including online access information.

Booking Information

Tickets are not available for online purchase.
To secure your place, please click the email booking link above and send through your details. You will then be invoiced to confirm your booking and receive session information.

Places are limited to 20 participants and tend to fill quickly.

Maximum of 20 participants – bookings are essential to secure your spot.