Respectful Communications and Team Cohesion in the Workplace – For Customer Service Officers
Respectful Communications and Team Cohesion in the Workplace – For Customer Service Officers
Date: Tuesday 12 May 2026
Time: 10.30am to 12.00pm
Cost: $180 per person + GST
Delivery: Online
Maximum of 20 participants – book now to secure your spot!
Who should attend?
This session is designed for Customer Service Officers, as well as team leaders and supervisors who manage client enquiries, complaints and complex interactions.
About this training
This online training supports Customer Service Officers to communicate confidently and respectfully with clients while maintaining clear boundaries and professionalism.
Participants will develop practical skills to manage difficult conversations, reduce escalation, and strengthen collaboration within customer service teams.
Learning outcomes
Participants will:
- Communicate clearly and professionally with clients
- Manage difficult conversations with confidence
- Apply strategies to prevent and reduce escalation
- Strengthen teamwork and internal communication
- Use respectful language and tone under pressure
- Enhance emotional awareness and self regulation
- Apply practical de escalation techniques
- Build resilience in customer facing roles
Trainer
Laura Sykes
Laura Sykes is a seasoned psychotherapist, counsellor and trainer with over 20 years of experience. She creates supportive and engaging learning environments and uses a solution focused approach to help individuals and teams navigate complex challenges.
Laura has extensive experience working across diverse professional settings. Her training programs are practical, inclusive and grounded in real world experience, drawing on multiple therapeutic modalities with a strong focus on communication and workplace wellbeing.