Workplace conflict is a natural part of working with others, but when managed effectively it can strengthen relationships, improve communication and lead to better results.

This interactive workshop builds the confidence and skills to manage workplace conflict effectively, turning challenging conversations into opportunities for positive outcomes.

Participants will learn how to recognise early signs of conflict, manage emotions and use proven communication techniques to resolve issues constructively.

Key Focus Areas Include

• Understanding workplace conflict – causes, risks and benefits
• The psychology of conflict and emotional triggers
• Communication and conversation skills
• Conflict management styles
• Practical strategies for de-escalation
• Problem-solving and collaborative resolution

Training Format

3.5 hours, face-to-face

Learning Outcomes

By the end of this training, participants will be able to:

• Identify early signs and sources of conflict
• Apply communication tools to handle difficult conversations
• Identify and manage their own emotional responses
• Use structured approaches to resolve workplace conflict
• Build psychologically safe and productive team interactions

Why This Matters

Unmanaged conflict can lead to:

• Increased stress and tension
• Reduced productivity
• Poor decision-making

Well-managed conflict supports:

• Better collaboration and working relationships
• Improved decision-making
• Stronger team performance

Session Details

Date: Tuesday 28 July 2026
Time: 9.30am to 1.00pm
Location: Relationship Matters, Level 4, 255 Bourke Street, Melbourne VIC 3000
Cost: $350 + GST per participant

Facilitated by Carol Wlodarczyk

Workplace Matters trainer Carol Wlodarczyk is an experienced psychologist with a strong background providing supervision to operational staff across the not-for-profit, public and health sectors.

Holding a Master’s degree in Organisational and Industrial Psychology, Carol is known for her ability to quickly build positive, transparent and respectful relationships with training participants.

Gain practical tools and strategies to confidently navigate difficult conversations, manage workplace conflict and foster stronger working relationships.

Who Should Attend?

• Team leaders and managers
• HR and People & Culture professionals
• Supervisors and coordinators
• Employees who want to build confidence in managing workplace conflict
• Anyone responsible for supporting positive workplace relationships

Getting There

Relationship Matters is conveniently located in Melbourne CBD and is easily accessible by public transport.

Address: Level 4, 255 Bourke Street, Melbourne VIC 3000

The venue is within walking distance of Melbourne Central Station, Flinders Street Station and major tram routes. Paid parking is available nearby.

If you have any problems registering for this event, please email workplacematters@relationshipmatters.com.au

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Looking for additional support for your team or organisation? Workplace Matters offers a range of workplace training, consulting and employee wellbeing services tailored to your needs.

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