Date: 22 April 2027
Time: 9.00am – 12.30pm
Venue: Level 1, 7 Bridge Street, Werribee
Cost: $299 inclusive of GST
This interactive workshop builds the confidence and skills to manage workplace conflict effectively; turning challenging conversations into opportunities for positive outcomes. Participants will learn how to recognise early signs of conflict, manage emotions, and use proven communication techniques to resolve issues constructively.
Key focus areas include:
- Understanding workplace conflict – causes, risks and benefits
- The psychology of conflict and emotional triggers
- Communication and conversation skills
- Conflict management styles
- Practical strategies for de-escalation
- Problem-solving and collaborative resolution
Learning outcomes
By the end of this training, participants will be able to:
- Identify early signs and sources of conflict
- Apply communication tools to handle difficult conversations
- Identify and manage own emotional responses
- Use structured approaches to resolve workplace conflict
- Build psychologically safe and productive team interactions
