This interactive workshop builds the confidence and skills to manage workplace conflict effectively; turning challenging conversations into opportunities for positive outcomes.

Participants will learn how to recognise early signs of conflict, manage emotions, and use proven communication techniques to resolve issues constructively.

Key Focus Areas include:

• Understanding workplace conflict – causes, risks and benefits
• The psychology of conflict and emotional triggers
• Communication and conversation skills
• Conflict management styles
• Practical strategies for de-escalation
• Problem-solving and collaborative resolution

Training format

3.5 hours, face to face, Melbourne CBD

Learning outcomes

By the end of this training, participants will be able to:

• Identify early signs and sources of conflict
• Apply communication tools to handle difficult conversations
• Identify and manage own emotional responses
• Use structured approaches to resolve workplace conflict
• Build psychologically safe and productive team interactions

Why This Matters

Unmanaged conflict can lead to:

• Increased stress and tension
• Reduced productivity
• Poor decision-making

While well-managed conflict supports:

• Better collaboration and working relationships
• Improved decision-making
• Stronger team performance

Session date

15 September 2026 — 9.30am to 1pm

Cost

$375 inclusive of GST per participant

Delivered by

Workplace Matters trainer Carol Wlodarczyk, an experienced psychologist with a strong background providing supervision to operational staff across the not for profit, public, and health sectors.

Holding a Master’s degree in Organisational and Industrial Psychology, Carol is known for her ability to quickly build positive, transparent and respectful relationships with training participants.