Date:  28 January 2027
Time: 9.00am – 10.30am
Venue: Online
Cost:  $209 inclusive of GST

This training provides a practical structure for addressing workplace concerns early, communicating clearly and supporting constructive outcomes before issues escalate.

In a supportive context that recognises the sensitivity of having difficult conversations, participants explore how to separate facts from assumptions, manage emotional responses and use a framework to guide respectful and productive discussions.

Learning outcomes:

• Identify workplace situations that require a timely and constructive conversation.
• Prepare for challenging discussions using a fact-based approach.
• Communicate concerns with clarity, empathy and professionalism.
• De-escalate emotional responses and keep the conversation focused on outcomes.
• Agree practical actions, support, timeframes and follow-up steps.