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Mediation Skills for Managers

Mediation Skills for Managers

About this course

Managers are appointed into their roles because they have good technical or operational skills. Being able to resolve conflict amongst others is not always a task that comes naturally.

Who will benefit

This one day workshop provides Managers and HR Staff with the necessary skills and practice so that they are able to facilitate positive outcomes amongst their staff or other parties who might be in conflict.

What we will cover

  • Principles behind mediation
  • Applying a process to resolve disputes
  • Practical skills building

Suitable for

Managers, HR Staff

How to Book

This course is currently provided on an as needs basis, either onsite or at Relationship Matters. If you would like to know more or book this training for your staff, please email or call (03) 8650 6200.