About the course
This program will focus on improving awareness and skill in managing difficult client behaviour, to debrief effectively after an incident, and learn resilience techniques to strengthen your staffs’ capacity to manage the every day stressors of the work.
Who will benefit?
All staff, team leaders and supervisors at all levels.
What we will cover
- Awareness of common difficult behaviour
- Strategies to diffuse and escalate difficult behaviours
- Integrate verbal and non-verbal communication to address difficult behaviour promptly
- Practice communication skills and techniques to manage challenging behaviour
- Identify resilience techniques to manage stress