About the course
This program will focus on improving awareness and skill in managing difficult client behaviour, to debrief effectively after an incident, and learn resilience techniques to strengthen your staffs’ capacity to manage the everyday stressors of the work.
Duration
- 90 minutes online or three hours face to face workshop
Audience
- All staff, team leaders and supervisors at all levels.
Learning Outcomes
- Identifying and managing your personal triggers
- Identifying and managing difficult customers
- Being resilient
- De-escalating challenging situations
- Self-care.
How to book this course
This can be delivered online and in person. Please contact us at workplaceservices@relationshipmatters.com.au or call on 03 98650 6262