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DTSTART;TZID=Australia/Melbourne:20251016T100000
DTEND;TZID=Australia/Melbourne:20251016T113000
DTSTAMP:20251002T050142Z
CREATED:20250311T042622Z
LAST-MODIFIED:20251002T050142Z
UID:10002376-1760608800-1760614200@relationshipmatters.com.au
SUMMARY:Dealing with Difficult Clients
DESCRIPTION:Audience:\nAll staff\, team leaders\, and supervisors at all levels. \nThis program will focus on improving awareness and skill in managing difficult client behaviour\, debriefing effectively after an incident\, and learning resilience techniques to strengthen your staff’s capacity to manage the everyday stressors of the work. \nLearning Outcomes:\n\nIdentify and manage their own personal triggers – understanding their reactions to situations\nIdentify and manage difficult customers with an understanding of how life circumstances can manifest into anger\nUnderstand how to build resilience within themselves to cope with challenging situations and anger\nUse a de-escalation framework to explore how to de-escalate situations\nObtain useful tips to manage difficult situations\nUnderstand the importance of self-care and practice stress management techniques\nExplore workplace-related case studies to integrate theoretical practices\n\nTrainer Bio:\nTessa HughesTessa Hughes is a trained social worker with over thirty years of experience in the child and family welfare sector. During her career\, she has run a mindfulness meditation business and taught in schools\, hospitals\, and community settings. She developed and currently manages a short-term therapeutic program\, utilising her specialised skills in trauma-informed practice. Throughout her working life\, Tessa has become acutely aware of the increased prevalence of people suffering from high levels of stress and developing significant mental health issues. She is an experienced trainer who teaches participants new strategies and skills. \nHow to Book:\nThis training can be delivered online and in person. Please contact us at workplaceservcies@relationshipmatters.com.au or call 03 98650 6262. \nDuration:\n90 minutes (Online Only)
URL:https://relationshipmatters.com.au/event/dealing-with-difficult-clients-3/
LOCATION:Relationship Matters’ Online\, Australia
CATEGORIES:Upcoming,Workplace Training
ATTACH;FMTTYPE=image/jpeg:https://relationshipmatters.com.au/wp-content/uploads/2025/09/hero-03.jpg
ORGANIZER;CN="Vicki Kyritsis":MAILTO:workplacematters@relationshipmatters.com.au
GEO:-25.274398;133.775136
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BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250916T100000
DTEND;TZID=Australia/Melbourne:20250916T113000
DTSTAMP:20250311T045228Z
CREATED:20250311T033727Z
LAST-MODIFIED:20250311T045228Z
UID:10002371-1758016800-1758022200@relationshipmatters.com.au
SUMMARY:Neurodiversity in the Workplace
DESCRIPTION:Neurodiversity in the Workplace Training\nAudience:\n\nHuman Resource Managers\nPeople and Culture Managers\nSenior Managers\nTeam Leaders\n\nNeurodiversity seems like a new buzzword.\nFind out some of the science behind what is neurodiversity\, including ADHD and Autism (ASD). How can neurodiversity show up in the workplace? And what can everyone do to foster a positive workplace for people who are “normies” and those who are “neurospicy”? \nLearning Outcomes:\n\nWhat is Neurodiversity\nWhat is Autism or ASD\nAdult ASD Checklist and how it applies to you\nCombined ADHD and ASD\nNeurodiversity and Culture\nASD and co-occurring conditions\nHow we can foster better neurodiversity\nHow workplaces can be more neurodiversity-friendly\nResources\n\nTrainer Bio:\nJudy Tang is a strong advocate for multiculturalism and LGBTIQA+ communities with expertise in psychology\, ageing\, research\, and mental health. With extensive relationships across government and community groups\, Judy has volunteered for more than 10 years to promote and advocate for multiculturalism and equality for migrants. \nShe is a former VMC Multicultural Champion and President of the Australian GLBTIQ Multicultural Council\, a national body that advocates for the rights of multicultural and multifaith LGBTQIA+ people and communities. Judy has a doctorate in neuropsychology and is a practicing Clinical Neuropsychologist. \nDr Tang is a current Board Director for the Victorian Pride Centre and is one of Victoria’s 12 Multicultural Commissioners at the Victorian Multicultural Commission (VMC). \nHow to Book:\nThis training can be delivered online and in person. Please contact us at workplaceservcies@relationshipmatters.com.au or call 03 98650 6262.
URL:https://relationshipmatters.com.au/event/neurodiversity-in-the-workplace-3/
LOCATION:Relationship Matters’ Online\, Australia
CATEGORIES:Upcoming,Workplace Training
ORGANIZER;CN="Vicki Kyritsis":MAILTO:workplacematters@relationshipmatters.com.au
GEO:-25.274398;133.775136
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250902T100000
DTEND;TZID=Australia/Melbourne:20250902T113000
DTSTAMP:20250311T042511Z
CREATED:20250311T042511Z
LAST-MODIFIED:20250311T042511Z
UID:10002375-1756807200-1756812600@relationshipmatters.com.au
SUMMARY:Dealing with Difficult Clients
DESCRIPTION:Audience:\nAll staff\, team leaders\, and supervisors at all levels. \nThis program will focus on improving awareness and skill in managing difficult client behaviour\, debriefing effectively after an incident\, and learning resilience techniques to strengthen your staff’s capacity to manage the everyday stressors of the work. \nLearning Outcomes:\n\nIdentify and manage their own personal triggers – understanding their reactions to situations\nIdentify and manage difficult customers with an understanding of how life circumstances can manifest into anger\nUnderstand how to build resilience within themselves to cope with challenging situations and anger\nUse a de-escalation framework to explore how to de-escalate situations\nObtain useful tips to manage difficult situations\nUnderstand the importance of self-care and practice stress management techniques\nExplore workplace-related case studies to integrate theoretical practices\n\nTrainer Bio:\nTessa HughesTessa Hughes is a trained social worker with over thirty years of experience in the child and family welfare sector. During her career\, she has run a mindfulness meditation business and taught in schools\, hospitals\, and community settings. She developed and currently manages a short-term therapeutic program\, utilising her specialised skills in trauma-informed practice. Throughout her working life\, Tessa has become acutely aware of the increased prevalence of people suffering from high levels of stress and developing significant mental health issues. She is an experienced trainer who teaches participants new strategies and skills. \nHow to Book:\nThis training can be delivered online and in person. Please contact us at workplaceservcies@relationshipmatters.com.au or call 03 98650 6262. \nDuration:\n90 minutes (Online Only)
URL:https://relationshipmatters.com.au/event/dealing-with-difficult-clients-2/
LOCATION:Relationship Matters’ Online\, Australia
CATEGORIES:Upcoming,Workplace Training
ORGANIZER;CN="Vicki Kyritsis":MAILTO:workplacematters@relationshipmatters.com.au
GEO:-25.274398;133.775136
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250814T100000
DTEND;TZID=Australia/Melbourne:20250814T113000
DTSTAMP:20250311T045550Z
CREATED:20250311T041912Z
LAST-MODIFIED:20250311T045550Z
UID:10002373-1755165600-1755171000@relationshipmatters.com.au
SUMMARY:Respectful Communications and Team Cohesion in the Workplace
DESCRIPTION:Respectful Communications and Team Cohesion in the Workplace\nDuration:\n90 minutes (Online Only) \nAudience:\nAll staff\, team leaders\, and supervisors at all levels. \nThis program is designed to elevate your leadership to master communication and team dynamics. This online training is designed for team leaders and managers who are ready to transform their workplace interactions and team dynamics. \nLearning Outcomes:\n\nHarness the power of words\, tone\, and body language\nLearn effective strategies for all levels – management\, staff\, and clients\nNavigate disagreements with respect and professionalism\nDiscover collaborative approaches to reduce stress and boost productivity\nEmbrace diversity and foster an inclusive work environment\nEnhance self-reflection skills for more effective leadership\nImprove ability to connect with staff on an individual level\nAdvance communication techniques for clearer\, more impactful interactions\nStrategies to diffuse challenging situations in real-time\n\nTrainer Bio:\nLaura Sykes is a seasoned psychotherapist\, counsellor\, and trainer with over 20 years of experience. She excels at creating supportive environments and employing a solution-focused approach\, making her adept at addressing complex challenges. With a diverse background in working with various groups\, Laura’s training programs are comprehensive and effective. Her therapeutic style incorporates multiple modalities\, and she has experience addressing a wide range of personal and professional issues. \nHow to Book:\nThis training can be delivered online and in person. Please contact us at workplaceservcies@relationshipmatters.com.au or call 03 98650 6262.
URL:https://relationshipmatters.com.au/event/respectful-communications-and-team-cohesion-in-the-workplace/
LOCATION:Relationship Matters’ Online\, Australia
CATEGORIES:Upcoming,Workplace Training
ORGANIZER;CN="Vicki Kyritsis":MAILTO:workplacematters@relationshipmatters.com.au
GEO:-25.274398;133.775136
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250729T100000
DTEND;TZID=Australia/Melbourne:20250729T113000
DTSTAMP:20250311T043231Z
CREATED:20250306T033239Z
LAST-MODIFIED:20250311T043231Z
UID:10002366-1753783200-1753788600@relationshipmatters.com.au
SUMMARY:Supporting your LGBTIQA+ employees in the Workplace
DESCRIPTION:In this interactive session\, you will have the opportunity to explore the specific and unique experiences of discrimination faced by LGBTQIA+ individuals. Discover effective strategies to foster a sense of safety and inclusion both within the workplace and the broader community. \n\nGain insights into the distinct challenges LGBTQIA+ individuals encounter and how these experiences impact their professional lives.\nBuilding a Culture of Care and Respect: Explore practical ways to contribute to a workplace culture that prioritizes care\, understanding\, and mutual respect.\nIntersectionality in Action: Understand how our individual intersectional locations shape our perspectives\, affecting how we perceive others and navigate diverse worlds within the workplace.\n\nTrainer: Anthony Lekkas \nAnthony Lekkas is a distinguished family violence consultant\, trainer\, and relationship counsellor. With extensive experience in both LGBTI and mainstream not-for-profit community health services\, Anthony’s insights into the criminal justice system\, particularly his leadership in LGBTI family violence court support with Magistrates Courts Victoria\, offer a unique perspective. His clinical work spans diverse relationships\, providing counselling to both LGBTIQ and straight individuals in various relationship structures. \nThis can be delivered online and in person. Please contact us at workplaceservcies@relationshipmatters.com.au or call on 03 98650 6262
URL:https://relationshipmatters.com.au/event/https-relationshipmatters-com-au-services-workplace-2/
LOCATION:Relationship Matters’ Online\, Australia
CATEGORIES:Upcoming,Workplace Training
ORGANIZER;CN="Vicki Kyritsis":MAILTO:workplacematters@relationshipmatters.com.au
GEO:-25.274398;133.775136
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250708T100000
DTEND;TZID=Australia/Melbourne:20250708T113000
DTSTAMP:20250311T045326Z
CREATED:20250311T033629Z
LAST-MODIFIED:20250311T045326Z
UID:10002370-1751968800-1751974200@relationshipmatters.com.au
SUMMARY:Neurodiversity in the Workplace
DESCRIPTION:Neurodiversity in the Workplace Training\nAudience:\n\nHuman Resource Managers\nPeople and Culture Managers\nSenior Managers\nTeam Leaders\n\nNeurodiversity seems like a new buzzword.\nFind out some of the science behind what is neurodiversity\, including ADHD and Autism (ASD). How can neurodiversity show up in the workplace? And what can everyone do to foster a positive workplace for people who are “normies” and those who are “neurospicy”? \nLearning Outcomes:\n\nWhat is Neurodiversity\nWhat is Autism or ASD\nAdult ASD Checklist and how it applies to you\nCombined ADHD and ASD\nNeurodiversity and Culture\nASD and co-occurring conditions\nHow we can foster better neurodiversity\nHow workplaces can be more neurodiversity-friendly\nResources\n\nTrainer Bio:\nJudy Tang is a strong advocate for multiculturalism and LGBTIQA+ communities with expertise in psychology\, ageing\, research\, and mental health. With extensive relationships across government and community groups\, Judy has volunteered for more than 10 years to promote and advocate for multiculturalism and equality for migrants. \nShe is a former VMC Multicultural Champion and President of the Australian GLBTIQ Multicultural Council\, a national body that advocates for the rights of multicultural and multifaith LGBTQIA+ people and communities. Judy has a doctorate in neuropsychology and is a practicing Clinical Neuropsychologist. \nDr Tang is a current Board Director for the Victorian Pride Centre and is one of Victoria’s 12 Multicultural Commissioners at the Victorian Multicultural Commission (VMC). \nHow to Book:\nThis training can be delivered online and in person. Please contact us at workplaceservcies@relationshipmatters.com.au or call 03 98650 6262.
URL:https://relationshipmatters.com.au/event/neurodiversity-in-the-workplace-2/
LOCATION:Relationship Matters’ Online\, Australia
CATEGORIES:Upcoming,Workplace Training
ORGANIZER;CN="Vicki Kyritsis":MAILTO:workplacematters@relationshipmatters.com.au
GEO:-25.274398;133.775136
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250625T100000
DTEND;TZID=Australia/Melbourne:20250625T113000
DTSTAMP:20250311T042328Z
CREATED:20250311T042328Z
LAST-MODIFIED:20250311T042328Z
UID:10002374-1750845600-1750851000@relationshipmatters.com.au
SUMMARY:Dealing with Difficult Clients
DESCRIPTION:Audience:\nAll staff\, team leaders\, and supervisors at all levels. \nThis program will focus on improving awareness and skill in managing difficult client behaviour\, debriefing effectively after an incident\, and learning resilience techniques to strengthen your staff’s capacity to manage the everyday stressors of the work. \nLearning Outcomes:\n\nIdentify and manage their own personal triggers – understanding their reactions to situations\nIdentify and manage difficult customers with an understanding of how life circumstances can manifest into anger\nUnderstand how to build resilience within themselves to cope with challenging situations and anger\nUse a de-escalation framework to explore how to de-escalate situations\nObtain useful tips to manage difficult situations\nUnderstand the importance of self-care and practice stress management techniques\nExplore workplace-related case studies to integrate theoretical practices\n\nTrainer Bio:\nTessa HughesTessa Hughes is a trained social worker with over thirty years of experience in the child and family welfare sector. During her career\, she has run a mindfulness meditation business and taught in schools\, hospitals\, and community settings. She developed and currently manages a short-term therapeutic program\, utilising her specialised skills in trauma-informed practice. Throughout her working life\, Tessa has become acutely aware of the increased prevalence of people suffering from high levels of stress and developing significant mental health issues. She is an experienced trainer who teaches participants new strategies and skills. \nHow to Book:\nThis training can be delivered online and in person. Please contact us at workplaceservcies@relationshipmatters.com.au or call 03 98650 6262. \nDuration:\n90 minutes (Online Only)
URL:https://relationshipmatters.com.au/event/dealing-with-difficult-clients/
LOCATION:Relationship Matters’ Online\, Australia
CATEGORIES:Upcoming,Workplace Training
ORGANIZER;CN="Vicki Kyritsis":MAILTO:workplacematters@relationshipmatters.com.au
GEO:-25.274398;133.775136
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250529T100000
DTEND;TZID=Australia/Melbourne:20250529T113000
DTSTAMP:20250311T045455Z
CREATED:20250311T033522Z
LAST-MODIFIED:20250311T045455Z
UID:10002369-1748512800-1748518200@relationshipmatters.com.au
SUMMARY:Respectful Communications and Team Cohesion in the Workplace
DESCRIPTION:Respectful Communications and Team Cohesion in the Workplace \nDuration:\n90 minutes (Online Only) \nAudience:\nAll staff\, team leaders\, and supervisors at all levels. \nThis program is designed to elevate your leadership to master communication and team dynamics. This online training is designed for team leaders and managers who are ready to transform their workplace interactions and team dynamics. \nLearning Outcomes:\n\nHarness the power of words\, tone\, and body language\nLearn effective strategies for all levels – management\, staff\, and clients\nNavigate disagreements with respect and professionalism\nDiscover collaborative approaches to reduce stress and boost productivity\nEmbrace diversity and foster an inclusive work environment\nEnhance self-reflection skills for more effective leadership\nImprove ability to connect with staff on an individual level\nAdvance communication techniques for clearer\, more impactful interactions\nStrategies to diffuse challenging situations in real-time\n\nTrainer Bio:\nLaura Sykes is a seasoned psychotherapist\, counsellor\, and trainer with over 20 years of experience. She excels at creating supportive environments and employing a solution-focused approach\, making her adept at addressing complex challenges. With a diverse background in working with various groups\, Laura’s training programs are comprehensive and effective. Her therapeutic style incorporates multiple modalities\, and she has experience addressing a wide range of personal and professional issues. \nHow to Book:\nThis training can be delivered online and in person. Please contact us at workplaceservcies@relationshipmatters.com.au or call 03 98650 6262.
URL:https://relationshipmatters.com.au/event/neurodiversity-in-the-workplace/
LOCATION:Relationship Matters’ Online\, Australia
CATEGORIES:Upcoming,Workplace Training
ORGANIZER;CN="Vicki Kyritsis":MAILTO:workplacematters@relationshipmatters.com.au
GEO:-25.274398;133.775136
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250422T100000
DTEND;TZID=Australia/Melbourne:20250422T113000
DTSTAMP:20250311T044554Z
CREATED:20250311T035239Z
LAST-MODIFIED:20250311T044554Z
UID:10002372-1745316000-1745321400@relationshipmatters.com.au
SUMMARY:Neurodiversity in the Workplace
DESCRIPTION:Neurodiversity in the Workplace Training \nAudience:\n\nHuman Resource Managers\nPeople and Culture Managers\nSenior Managers\nTeam Leaders\n\nNeurodiversity seems like a new buzzword.\nFind out some of the science behind what is neurodiversity\, including ADHD and Autism (ASD). How can neurodiversity show up in the workplace? And what can everyone do to foster a positive workplace for people who are “normies” and those who are “neurospicy”? \nLearning Outcomes:\n\nWhat is Neurodiversity\nWhat is Autism or ASD\nAdult ASD Checklist and how it applies to you\nCombined ADHD and ASD\nNeurodiversity and Culture\nASD and co-occurring conditions\nHow we can foster better neurodiversity\nHow workplaces can be more neurodiversity-friendly\nResources\n\nTrainer Bio:\nJudy Tang is a strong advocate for multiculturalism and LGBTIQA+ communities with expertise in psychology\, ageing\, research\, and mental health. With extensive relationships across government and community groups\, Judy has volunteered for more than 10 years to promote and advocate for multiculturalism and equality for migrants. \nShe is a former VMC Multicultural Champion and President of the Australian GLBTIQ Multicultural Council\, a national body that advocates for the rights of multicultural and multifaith LGBTQIA+ people and communities. Judy has a doctorate in neuropsychology and is a practicing Clinical Neuropsychologist. \nDr Tang is a current Board Director for the Victorian Pride Centre and is one of Victoria’s 12 Multicultural Commissioners at the Victorian Multicultural Commission (VMC). \nHow to Book:\nThis training can be delivered online and in person. Please contact us at workplaceservcies@relationshipmatters.com.au or call 03 98650 6262.
URL:https://relationshipmatters.com.au/event/neurodiversity-in-the-workplace-4/
LOCATION:Relationship Matters’ Online\, Australia
CATEGORIES:Upcoming,Workplace Training
ORGANIZER;CN="Vicki Kyritsis":MAILTO:workplacematters@relationshipmatters.com.au
GEO:-25.274398;133.775136
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20230717T093000
DTEND;TZID=Australia/Melbourne:20230724T120000
DTSTAMP:20230718T035851Z
CREATED:20230510T044510Z
LAST-MODIFIED:20230718T035851Z
UID:10002139-1689586200-1690200000@relationshipmatters.com.au
SUMMARY:Mental Health First Aid (Blended Online) - 17 July - 24 August 2023
DESCRIPTION:Six-Week Program: Commencing 17th July and concluding 24 August 2023 \nPlease make sure you have read the course components for Mental Health First Aid(Blended Online) before booking \nMHFA Blended online : a self-paced e-learning component\, followed by 2 x 2.5-hour video conferencing sessions. \nComponent 2: compulsory dates for attendance: \nThursday 17th August 2023 9.30-12 pm \nThursday 24th August 2023 9.30-12 pm \nNote: If you are registering for more than 1 person in your organisations\, please fill in independent bookings for each.\nThis course is not a therapy or a support group. \nCost of this program $395 (non-refundable or transferable) \n 
URL:https://relationshipmatters.com.au/event/mental-health-first-aid-blended-online-17-july-24-august-2023/
LOCATION:Relationship Matters’ Online\, Australia
CATEGORIES:Workplace Training
GEO:-25.274398;133.775136
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20200210T100000
DTEND;TZID=Australia/Melbourne:20200210T120000
DTSTAMP:20191215T231014Z
CREATED:20191126T221821Z
LAST-MODIFIED:20191215T231014Z
UID:10001692-1581328800-1581336000@relationshipmatters.com.au
SUMMARY:Assertiveness Training Programs
DESCRIPTION:
URL:https://relationshipmatters.com.au/event/assertiveness-training-programs-2-2/
LOCATION:Relationship Matters Melbourne City (Head Office)\, Level 4\, 255 Bourke Street\, Melbourne\, VIC\, 3000\, Australia
CATEGORIES:Assertiveness Training Programs,Featured,Onsite Training Programs,Workplace Training
GEO:-37.8126038;144.9649287
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Relationship Matters Melbourne City (Head Office) Level 4 255 Bourke Street Melbourne VIC 3000 Australia;X-APPLE-RADIUS=500;X-TITLE=Level 4\, 255 Bourke Street:geo:144.9649287,-37.8126038
END:VEVENT
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