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DTSTART;TZID=Australia/Melbourne:20261016T100000
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DTSTAMP:20260923T053400Z
CREATED:20260923T053400Z
LAST-MODIFIED:20260923T053400Z
UID:10002531-1792144800-1792150200@relationshipmatters.com.au
SUMMARY:Dealing with Difficult Clients - 16 October 2026
DESCRIPTION:Date: Friday 16 October 2026\nTime: 10.00am – 11.30am AEST\nCost:  $209 inclusive of GST\nVenue: OnlineThis program will focus on improving awareness and skill in managing difficult client behaviour\, to debrief effectively after an incident\, and learn resilience techniques to strengthen your staffs’ capacity to manage the everyday stressors of the work.Learning outcomes: \n\nIdentify and manage their own personal triggers – understanding their reactions to situations\nIdentify and manage difficult customers with an understanding as to how life circumstances can manifest into anger for people \nUnderstand how to build resilience within themselves to cope with challenging situations and anger\nUsing a de – escalation framework explores how to de- escalate situations\nObtain useful tips to manage difficult situations \nUnderstand the importance of self-care and identify and practice some stress management techniques  \nExplore workplace related case studies to integrate theoretical practices.
URL:https://relationshipmatters.com.au/event/dealing-with-difficult-clients-16-october-2026/
LOCATION:Workplace Matters Online\, Australia
CATEGORIES:Dealing with difficult Clients,Form Layout,Workplace Training
ATTACH;FMTTYPE=image/png:https://relationshipmatters.com.au/wp-content/uploads/2026/01/Untitled-design-29.png
ORGANIZER;CN="Vicki Kyritsis":MAILTO:workplacematters@relationshipmatters.com.au
GEO:-25.274398;133.775136
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DTSTART;TZID=Australia/Melbourne:20261015T090000
DTEND;TZID=Australia/Melbourne:20261015T103000
DTSTAMP:20261002T000621Z
CREATED:20261001T025820Z
LAST-MODIFIED:20261002T000621Z
UID:10002535-1792054800-1792060200@relationshipmatters.com.au
SUMMARY:How to Have Difficult Conversations in the Workplace - 15 October 2026
DESCRIPTION:Date:      15 October 2026\nTime:       9.00am – 10.30am\nCost:       $209.00 inclusive of GST\nVenue:     Online \nThis training provides a practical structure for addressing workplace concerns early\, communicating clearly and supporting constructive outcomes before issues escalate. \nIn a supportive context that recognises the sensitivity of having difficult conversations\, participants explore how to separate facts from assumptions\, manage emotional responses and use a framework to guide respectful and productive discussions. \nLearning outcomes: \n\nIdentify workplace situations that require a timely and constructive conversation.\nPrepare for challenging discussions using a fact-based approach.\nCommunicate concerns with clarity\, empathy and professionalism.\nDe-escalate emotional responses and keep the conversation focused on outcomes.\nAgree practical actions\, support\, timeframes and follow-up steps.
URL:https://relationshipmatters.com.au/event/how-to-have-difficult-conversations-15-october-2026/
LOCATION:Workplace Matters Online\, Australia
CATEGORIES:Form Layout,Workplace Training
ATTACH;FMTTYPE=image/jpeg:https://relationshipmatters.com.au/wp-content/uploads/2017/06/iStock-1135346270-workplace-services-scaled.jpg
ORGANIZER;CN="Vicki Kyritsis":MAILTO:workplacematters@relationshipmatters.com.au
GEO:-25.274398;133.775136
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DTSTART;TZID=Australia/Melbourne:20261001T090000
DTEND;TZID=Australia/Melbourne:20261001T103000
DTSTAMP:20260724T195010Z
CREATED:20260319T005904Z
LAST-MODIFIED:20260724T195010Z
UID:10002470-1790845200-1790850600@relationshipmatters.com.au
SUMMARY:Compassion in Action: Leading Workplace Responses to Family Violence or Mental Health Concerns
DESCRIPTION:Key personnel hold a critical role in creating environments where employees feel safe\, supported\, and able to seek help when facing difficult circumstances. \nIn addition\, there are responsibilities under new Occupational Health and Safety (Psychological Health) Regulations 2025 as well as obligations under the National Employment Standards\, which provide all employees with 10 days of paid family and domestic violence leave each year. \nThe session explores workplace responsibilities\, early warning signs\, confidentiality considerations\, and how to respond without overstepping professional boundaries. \nTraining Format1 x 1.5 hour online session \nDate: 1 October 2026\, 9:00am to 10:30amCan’t make this session? Additional dates are available in our Book Now section. \nCost$209.00 (inc gst) per participant \nAudienceLine managers\, HR professionals\, Health and Safety Representatives\, Contact Officers \nLearning Outcomes \nThis training provides guidance on recognising and responding to employees experiencing family and domestic violence or mental health challenges. \nThe training will build confidence in: \n• Having sensitive conversations• Providing appropriate referrals• Fostering a culture of psychological safety \nBy the end of the training\, leaders will be equipped to promote wellbeing\, uphold organisational obligations\, and support staff with compassion\, clarity\, and confidence. \nTrainer \nCarol WlodarczykBusiness Support Specialist\, Workplace Matters \nCarol is a registered psychologist and experienced HR executive who has worked in the family violence sector as a group facilitator. She has direct experience managing and supporting employees who are experiencing family violence or mental health issues. \nHolding a Master’s degree in Organisational and Industrial Psychology\, Carol understands the importance of balancing organisational responsibilities and employee wellbeing to achieve a positive\, engaged and productive workforce. \nIf you have any problems registering for this event\, please email workplacematters@relationshipmatters.com.au \nPlaces are limited to 20 participants and tend to fill quickly.
URL:https://relationshipmatters.com.au/event/compassion-in-action-leading-workplace-responses-to-family-violence-or-mental-health-concerns-copy-6/
LOCATION:Relationship Matters’ Online\, Australia
CATEGORIES:Compassion in Action,Form Layout,Workplace Training
ATTACH;FMTTYPE=image/png:https://relationshipmatters.com.au/wp-content/uploads/2026/03/Copy-of-Supervision-Training-for-Operational-Supervisors.png
ORGANIZER;CN="Vicki Kyritsis":MAILTO:workplacematters@relationshipmatters.com.au
GEO:-25.274398;133.775136
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DTSTART;TZID=Australia/Melbourne:20260915T103000
DTEND;TZID=Australia/Melbourne:20260915T120000
DTSTAMP:20260724T195015Z
CREATED:20260319T005753Z
LAST-MODIFIED:20260724T195015Z
UID:10002469-1789468200-1789473600@relationshipmatters.com.au
SUMMARY:Compassion in Action: Leading Workplace Responses to Family Violence or Mental Health Concerns
DESCRIPTION:Key personnel hold a critical role in creating environments where employees feel safe\, supported\, and able to seek help when facing difficult circumstances. \nIn addition\, there are responsibilities under new Occupational Health and Safety (Psychological Health) Regulations 2025 as well as obligations under the National Employment Standards\, which provide all employees with 10 days of paid family and domestic violence leave each year. \nThe session explores workplace responsibilities\, early warning signs\, confidentiality considerations\, and how to respond without overstepping professional boundaries. \nTraining Format1 x 1.5 hour online session \nDate: 15 September 2026\, 10:30am to 12:00pmCan’t make this session? Additional dates are available in our Book Now section. \nCost$209.00 (inc gst) per participant \nAudienceLine managers\, HR professionals\, Health and Safety Representatives\, Contact Officers \nLearning Outcomes \nThis training provides guidance on recognising and responding to employees experiencing family and domestic violence or mental health challenges. \nThe training will build confidence in: \n• Having sensitive conversations• Providing appropriate referrals• Fostering a culture of psychological safety \nBy the end of the training\, leaders will be equipped to promote wellbeing\, uphold organisational obligations\, and support staff with compassion\, clarity\, and confidence. \nTrainer \nCarol WlodarczykBusiness Support Specialist\, Workplace Matters \nCarol is a registered psychologist and experienced HR executive who has worked in the family violence sector as a group facilitator. She has direct experience managing and supporting employees who are experiencing family violence or mental health issues. \nHolding a Master’s degree in Organisational and Industrial Psychology\, Carol understands the importance of balancing organisational responsibilities and employee wellbeing to achieve a positive\, engaged and productive workforce. \nIf you have any problems registering for this event\, please email workplacematters@relationshipmatters.com.au \nPlaces are limited to 20 participants and tend to fill quickly.
URL:https://relationshipmatters.com.au/event/compassion-in-action-leading-workplace-responses-to-family-violence-or-mental-health-concerns-copy-5/
LOCATION:Relationship Matters’ Online\, Australia
CATEGORIES:Compassion in Action,Form Layout,Workplace Training
ATTACH;FMTTYPE=image/png:https://relationshipmatters.com.au/wp-content/uploads/2026/03/Copy-of-Supervision-Training-for-Operational-Supervisors.png
ORGANIZER;CN="Vicki Kyritsis":MAILTO:workplacematters@relationshipmatters.com.au
GEO:-25.274398;133.775136
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DTSTART;TZID=Australia/Melbourne:20260817T103000
DTEND;TZID=Australia/Melbourne:20260817T120000
DTSTAMP:20260724T195020Z
CREATED:20260319T005655Z
LAST-MODIFIED:20260724T195020Z
UID:10002468-1786962600-1786968000@relationshipmatters.com.au
SUMMARY:Compassion in Action: Leading Workplace Responses to Family Violence or Mental Health Concerns
DESCRIPTION:Key personnel hold a critical role in creating environments where employees feel safe\, supported\, and able to seek help when facing difficult circumstances. \nIn addition\, there are responsibilities under new Occupational Health and Safety (Psychological Health) Regulations 2025 as well as obligations under the National Employment Standards\, which provide all employees with 10 days of paid family and domestic violence leave each year. \nThe session explores workplace responsibilities\, early warning signs\, confidentiality considerations\, and how to respond without overstepping professional boundaries. \nTraining Format1 x 1.5 hour online session \nDate: 17 August 2026\, 10:30am to 12:00pmCan’t make this session? Additional dates are available in our Book Now section. \nCost$209.00 (inc gst) per participant \nAudienceLine managers\, HR professionals\, Health and Safety Representatives\, Contact Officers \nLearning Outcomes \nThis training provides guidance on recognising and responding to employees experiencing family and domestic violence or mental health challenges. \nThe training will build confidence in: \n• Having sensitive conversations• Providing appropriate referrals• Fostering a culture of psychological safety \nBy the end of the training\, leaders will be equipped to promote wellbeing\, uphold organisational obligations\, and support staff with compassion\, clarity\, and confidence. \nTrainer \nCarol WlodarczykBusiness Support Specialist\, Workplace Matters \nCarol is a registered psychologist and experienced HR executive who has worked in the family violence sector as a group facilitator. She has direct experience managing and supporting employees who are experiencing family violence or mental health issues. \nHolding a Master’s degree in Organisational and Industrial Psychology\, Carol understands the importance of balancing organisational responsibilities and employee wellbeing to achieve a positive\, engaged and productive workforce. \nIf you have any problems registering for this event\, please email workplacematters@relationshipmatters.com.au \nPlaces are limited to 20 participants and tend to fill quickly.
URL:https://relationshipmatters.com.au/event/compassion-in-action-leading-workplace-responses-to-family-violence-or-mental-health-concerns-copy-4/
LOCATION:Relationship Matters’ Online\, Australia
CATEGORIES:Compassion in Action,Form Layout,Workplace Training
ATTACH;FMTTYPE=image/png:https://relationshipmatters.com.au/wp-content/uploads/2026/03/Copy-of-Supervision-Training-for-Operational-Supervisors.png
ORGANIZER;CN="Vicki Kyritsis":MAILTO:workplacematters@relationshipmatters.com.au
GEO:-25.274398;133.775136
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