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DTSTART;TZID=Australia/Melbourne:20260417T103000
DTEND;TZID=Australia/Melbourne:20260417T120000
DTSTAMP:20260420T013447
CREATED:20260113T043309Z
LAST-MODIFIED:20260119T023531Z
UID:10002439-1776421800-1776427200@relationshipmatters.com.au
SUMMARY:Dealing with Difficult Clients - For Community Development Workers
DESCRIPTION:Dealing with Difficult ClientsFor Community Development Workers \nDate: Friday 17 April 2026Time: 10.30am to 12.00pmDelivery: Online via Zoom \nCost: $180 per person + GST \nMaximum of 20 participants – book now to secure your spot \nRegistration link:https://us06web.zoom.us/meeting/register/Vjo17rSXQES4AMJvug1Lwg \nWho should attend?This session is designed for community development workers\, as well as staff\, team leaders and supervisors at all levels who work directly with community members and manage challenging or complex interactions. \nAbout this trainingThis program focuses on building awareness\, confidence and practical skills to support staff when managing difficult client behaviour. Participants will learn how to respond effectively in challenging situations\, debrief after incidents\, and develop resilience strategies to better manage the everyday stressors of their role. The session supports participants to understand their own reactions\, recognise how life circumstances can contribute to anger in others\, and apply practical techniques to de-escalate situations safely and calmly. \nLearning outcomesParticipants will: \n\nIdentify and manage their own personal triggers and better understand their reactions to situations\nIdentify and manage difficult customers with an understanding of how life circumstances can manifest into anger\nUnderstand how to build resilience to cope with challenging situations and anger\nExplore how to de-escalate situations using a de-escalation framework\nGain useful tips to manage difficult situations\nUnderstand the importance of self-care and practise stress management techniques\nExplore workplace related case studies to integrate theory into practice\n\nTrainerTessa HughesTessa Hughes is a trained social worker with over thirty years of experience in the child and family welfare sector. During her career\, she has run a mindfulness meditation business and taught in schools\, hospitals and community settings. She developed and currently manages a short-term therapeutic program\, utilising her specialised skills in trauma informed practice. Throughout her working life\, Tessa has become acutely aware of the increased prevalence of people experiencing high levels of stress and mental health challenges. She is an experienced trainer who supports participants to develop practical\, real-world strategies and skills.
URL:https://relationshipmatters.com.au/event/dealing-with-difficult-clients-for-community-development-workers/
LOCATION:Relationship Matters’ Online\, Australia
CATEGORIES:Workplace Training
ATTACH;FMTTYPE=image/png:https://relationshipmatters.com.au/wp-content/uploads/2026/01/Untitled-design-32.png
ORGANIZER;CN="Vicki Kyritsis":MAILTO:workplacematters@relationshipmatters.com.au
GEO:-25.274398;133.775136
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260323T103000
DTEND;TZID=Australia/Melbourne:20260323T120000
DTSTAMP:20260420T013447
CREATED:20260113T040915Z
LAST-MODIFIED:20260119T023619Z
UID:10002438-1774261800-1774267200@relationshipmatters.com.au
SUMMARY:Dealing with Difficult Clients - FOR RETAIL WORKERS
DESCRIPTION:Dealing with Difficult ClientsFor Retail Workers \nDate: Monday 23 March 2026Time: 10.30am to 12.00pmDelivery: Online via Zoom \nCost: $180 per person + GST \nMaximum of 20 participants – book now to secure your spot \nWho should attend?This session is designed for retail workers\, as well as customer facing staff\, team leaders and supervisors at all levels who regularly interact with customers and manage challenging or difficult situations. \nAbout this trainingThis program focuses on building awareness\, confidence and practical skills to support staff when managing difficult client behaviour. Participants will learn how to respond effectively in challenging situations\, debrief after incidents\, and develop resilience strategies to better manage the everyday stressors of their role. The session supports participants to understand their own reactions\, recognise how life circumstances can contribute to anger in others\, and apply practical techniques to de-escalate situations safely and calmly. \nLearning outcomesParticipants will: \n\nIdentify and manage their own personal triggers and better understand their reactions to situations\nIdentify and manage difficult customers with an understanding of how life circumstances can manifest into anger\nUnderstand how to build resilience to cope with challenging situations and anger\nExplore how to de-escalate situations using a de-escalation framework\nGain useful tips to manage difficult situations\nUnderstand the importance of self-care and practise stress management techniques\nExplore workplace related case studies to integrate theory into practice\n\nTrainerTessa HughesTessa Hughes is a trained social worker with over thirty years of experience in the child and family welfare sector. During her career\, she has run a mindfulness meditation business and taught in schools\, hospitals and community settings. She developed and currently manages a short-term therapeutic program\, utilising her specialised skills in trauma informed practice. Throughout her working life\, Tessa has become acutely aware of the increased prevalence of people experiencing high levels of stress and mental health challenges. She is an experienced trainer who supports participants to develop practical\, real-world strategies and skills.
URL:https://relationshipmatters.com.au/event/dealing-with-difficult-clients-for-retail-workers/
LOCATION:Relationship Matters’ Online\, Australia
CATEGORIES:Workplace Training
ATTACH;FMTTYPE=image/png:https://relationshipmatters.com.au/wp-content/uploads/2026/01/Untitled-design-31.png
ORGANIZER;CN="Vicki Kyritsis":MAILTO:workplacematters@relationshipmatters.com.au
GEO:-25.274398;133.775136
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260217T103000
DTEND;TZID=Australia/Melbourne:20260217T120000
DTSTAMP:20260420T013447
CREATED:20260120T035549Z
LAST-MODIFIED:20260120T035549Z
UID:10002442-1771324200-1771329600@relationshipmatters.com.au
SUMMARY:Respectful Communications and Team Cohesion in the Workplace – For NDIS Workers
DESCRIPTION:Respectful Communications and Team Cohesion in the Workplace – For NDIS Workers\nDate: Tuesday 17 February 2026Time: 10.30am to 12.00pmCost: $180 per person + GSTDelivery: Online \nMaximum of 20 participants – book now to secure your spot! \nWho should attend?\nThis session is designed specifically for NDIS workers\, as well as team leaders and supervisors supporting people with disability. It is suitable for those working directly with participants\, families and support teams. \nAbout this training\nThis online training focuses on respectful communication and team cohesion within NDIS settings. Participants will explore how communication styles\, tone and body language impact relationships with participants\, families and colleagues. \nThe session supports NDIS workers to navigate challenging conversations professionally\, reduce misunderstandings\, and strengthen collaboration across teams while maintaining participant centred practice. \nLearning outcomes\nParticipants will: \n\nHarness the power of words\, tone and body language to communicate respectfully and clearly\nApply effective communication strategies across management\, staff and participant interactions\nNavigate disagreements with professionalism and confidence\nUse collaborative approaches to reduce workplace stress and support productivity\nStrengthen inclusive communication practices that respect diversity\nEnhance self reflection skills to support effective teamwork\nImprove ability to connect with individuals and teams\nApply practical techniques to diffuse challenging situations in real time\nBuild confidence in managing complex or sensitive conversations\n\nTrainer\nLaura Sykes \nLaura Sykes is a seasoned psychotherapist\, counsellor and trainer with over 20 years of experience. She creates supportive and engaging learning environments and uses a solution focused approach to help individuals and teams navigate complex challenges. \nLaura has extensive experience working across diverse professional settings. Her training programs are practical\, inclusive and grounded in real world experience\, drawing on multiple therapeutic modalities with a strong focus on communication and workplace wellbeing.
URL:https://relationshipmatters.com.au/event/respectful-communications-and-team-cohesion-in-the-workplace-for-ndis-workers/
LOCATION:Relationship Matters’ Online\, Australia
CATEGORIES:Workplace Training
ATTACH;FMTTYPE=image/png:https://relationshipmatters.com.au/wp-content/uploads/2026/01/Untitled-design-36.png
ORGANIZER;CN="Vicki Kyritsis":MAILTO:workplacematters@relationshipmatters.com.au
GEO:-25.274398;133.775136
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260216T103000
DTEND;TZID=Australia/Melbourne:20260216T120000
DTSTAMP:20260420T013447
CREATED:20260113T022521Z
LAST-MODIFIED:20260113T061250Z
UID:10002437-1771237800-1771243200@relationshipmatters.com.au
SUMMARY:Dealing with Difficult Clients - For Customer Service Officers
DESCRIPTION:Dealing with Difficult Clients – For Customer Service Officers\nDate: Monday 16 February 2026Time: 10.30am to 12.00pmCost: $180 per person + GST \nMaximum of 20 participants – book now to secure your spot! \nWho should attend?This session is designed for Customer Service Officers\, as well as all staff\, team leaders and supervisors at all levels who work with clients and manage challenging interactions. \nAbout this trainingThis program focuses on building awareness\, confidence and practical skills to support staff when managing difficult client behaviour. Participants will learn how to respond effectively in challenging situations\, debrief after incidents\, and develop resilience strategies to better manage the everyday stressors of their role. \nThe session supports staff to understand their own reactions\, recognise how life circumstances can contribute to anger in others\, and apply practical techniques to de-escalate situations safely and calmly. \nLearning outcomesParticipants will: \n\nIdentify and manage their own personal triggers and better understand their reactions to situations\nIdentify and manage difficult customers with an understanding of how life circumstances can manifest into anger\nUnderstand how to build resilience to cope with challenging situations and anger\nExplore how to de-escalate situations using a de-escalation framework\nGain useful tips to manage difficult situations\nUnderstand the importance of self-care and practise stress management techniques\nExplore workplace related case studies to integrate theory into practice\n\nTrainerTessa Hughes \nTessa Hughes is a trained social worker with over thirty years of experience in the child and family welfare sector. During her career\, she has run a mindfulness meditation business and taught in schools\, hospitals\, and community settings. She developed and currently manages a short term therapeutic program\, utilising her specialised skills in trauma informed practice. Throughout her working life\, Tessa has become acutely aware of the increased prevalence of people suffering from high levels of stress and developing significant mental health issues. She is an experienced trainer who teaches participants new strategies and skills.
URL:https://relationshipmatters.com.au/event/dealing-with-difficult-clients-for-customer-service-officers/
LOCATION:Relationship Matters’ Online\, Australia
CATEGORIES:Workplace Training
ATTACH;FMTTYPE=image/png:https://relationshipmatters.com.au/wp-content/uploads/2026/01/Untitled-design-29.png
ORGANIZER;CN="Vicki Kyritsis":MAILTO:workplacematters@relationshipmatters.com.au
GEO:-25.274398;133.775136
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20251016T100000
DTEND;TZID=Australia/Melbourne:20251016T113000
DTSTAMP:20260420T013447
CREATED:20250311T042622Z
LAST-MODIFIED:20251002T050142Z
UID:10002376-1760608800-1760614200@relationshipmatters.com.au
SUMMARY:Dealing with Difficult Clients
DESCRIPTION:Audience:\nAll staff\, team leaders\, and supervisors at all levels. \nThis program will focus on improving awareness and skill in managing difficult client behaviour\, debriefing effectively after an incident\, and learning resilience techniques to strengthen your staff’s capacity to manage the everyday stressors of the work. \nLearning Outcomes:\n\nIdentify and manage their own personal triggers – understanding their reactions to situations\nIdentify and manage difficult customers with an understanding of how life circumstances can manifest into anger\nUnderstand how to build resilience within themselves to cope with challenging situations and anger\nUse a de-escalation framework to explore how to de-escalate situations\nObtain useful tips to manage difficult situations\nUnderstand the importance of self-care and practice stress management techniques\nExplore workplace-related case studies to integrate theoretical practices\n\nTrainer Bio:\nTessa HughesTessa Hughes is a trained social worker with over thirty years of experience in the child and family welfare sector. During her career\, she has run a mindfulness meditation business and taught in schools\, hospitals\, and community settings. She developed and currently manages a short-term therapeutic program\, utilising her specialised skills in trauma-informed practice. Throughout her working life\, Tessa has become acutely aware of the increased prevalence of people suffering from high levels of stress and developing significant mental health issues. She is an experienced trainer who teaches participants new strategies and skills. \nHow to Book:\nThis training can be delivered online and in person. Please contact us at workplaceservcies@relationshipmatters.com.au or call 03 98650 6262. \nDuration:\n90 minutes (Online Only)
URL:https://relationshipmatters.com.au/event/dealing-with-difficult-clients-3/
LOCATION:Relationship Matters’ Online\, Australia
CATEGORIES:Upcoming,Workplace Training
ATTACH;FMTTYPE=image/jpeg:https://relationshipmatters.com.au/wp-content/uploads/2025/09/hero-03.jpg
ORGANIZER;CN="Vicki Kyritsis":MAILTO:workplacematters@relationshipmatters.com.au
GEO:-25.274398;133.775136
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250916T100000
DTEND;TZID=Australia/Melbourne:20250916T113000
DTSTAMP:20260420T013447
CREATED:20250311T033727Z
LAST-MODIFIED:20250311T045228Z
UID:10002371-1758016800-1758022200@relationshipmatters.com.au
SUMMARY:Neurodiversity in the Workplace
DESCRIPTION:Neurodiversity in the Workplace Training\nAudience:\n\nHuman Resource Managers\nPeople and Culture Managers\nSenior Managers\nTeam Leaders\n\nNeurodiversity seems like a new buzzword.\nFind out some of the science behind what is neurodiversity\, including ADHD and Autism (ASD). How can neurodiversity show up in the workplace? And what can everyone do to foster a positive workplace for people who are “normies” and those who are “neurospicy”? \nLearning Outcomes:\n\nWhat is Neurodiversity\nWhat is Autism or ASD\nAdult ASD Checklist and how it applies to you\nCombined ADHD and ASD\nNeurodiversity and Culture\nASD and co-occurring conditions\nHow we can foster better neurodiversity\nHow workplaces can be more neurodiversity-friendly\nResources\n\nTrainer Bio:\nJudy Tang is a strong advocate for multiculturalism and LGBTIQA+ communities with expertise in psychology\, ageing\, research\, and mental health. With extensive relationships across government and community groups\, Judy has volunteered for more than 10 years to promote and advocate for multiculturalism and equality for migrants. \nShe is a former VMC Multicultural Champion and President of the Australian GLBTIQ Multicultural Council\, a national body that advocates for the rights of multicultural and multifaith LGBTQIA+ people and communities. Judy has a doctorate in neuropsychology and is a practicing Clinical Neuropsychologist. \nDr Tang is a current Board Director for the Victorian Pride Centre and is one of Victoria’s 12 Multicultural Commissioners at the Victorian Multicultural Commission (VMC). \nHow to Book:\nThis training can be delivered online and in person. Please contact us at workplaceservcies@relationshipmatters.com.au or call 03 98650 6262.
URL:https://relationshipmatters.com.au/event/neurodiversity-in-the-workplace-3/
LOCATION:Relationship Matters’ Online\, Australia
CATEGORIES:Upcoming,Workplace Training
ORGANIZER;CN="Vicki Kyritsis":MAILTO:workplacematters@relationshipmatters.com.au
GEO:-25.274398;133.775136
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250902T100000
DTEND;TZID=Australia/Melbourne:20250902T113000
DTSTAMP:20260420T013447
CREATED:20250311T042511Z
LAST-MODIFIED:20250311T042511Z
UID:10002375-1756807200-1756812600@relationshipmatters.com.au
SUMMARY:Dealing with Difficult Clients
DESCRIPTION:Audience:\nAll staff\, team leaders\, and supervisors at all levels. \nThis program will focus on improving awareness and skill in managing difficult client behaviour\, debriefing effectively after an incident\, and learning resilience techniques to strengthen your staff’s capacity to manage the everyday stressors of the work. \nLearning Outcomes:\n\nIdentify and manage their own personal triggers – understanding their reactions to situations\nIdentify and manage difficult customers with an understanding of how life circumstances can manifest into anger\nUnderstand how to build resilience within themselves to cope with challenging situations and anger\nUse a de-escalation framework to explore how to de-escalate situations\nObtain useful tips to manage difficult situations\nUnderstand the importance of self-care and practice stress management techniques\nExplore workplace-related case studies to integrate theoretical practices\n\nTrainer Bio:\nTessa HughesTessa Hughes is a trained social worker with over thirty years of experience in the child and family welfare sector. During her career\, she has run a mindfulness meditation business and taught in schools\, hospitals\, and community settings. She developed and currently manages a short-term therapeutic program\, utilising her specialised skills in trauma-informed practice. Throughout her working life\, Tessa has become acutely aware of the increased prevalence of people suffering from high levels of stress and developing significant mental health issues. She is an experienced trainer who teaches participants new strategies and skills. \nHow to Book:\nThis training can be delivered online and in person. Please contact us at workplaceservcies@relationshipmatters.com.au or call 03 98650 6262. \nDuration:\n90 minutes (Online Only)
URL:https://relationshipmatters.com.au/event/dealing-with-difficult-clients-2/
LOCATION:Relationship Matters’ Online\, Australia
CATEGORIES:Upcoming,Workplace Training
ORGANIZER;CN="Vicki Kyritsis":MAILTO:workplacematters@relationshipmatters.com.au
GEO:-25.274398;133.775136
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250814T100000
DTEND;TZID=Australia/Melbourne:20250814T113000
DTSTAMP:20260420T013447
CREATED:20250311T041912Z
LAST-MODIFIED:20250311T045550Z
UID:10002373-1755165600-1755171000@relationshipmatters.com.au
SUMMARY:Respectful Communications and Team Cohesion in the Workplace
DESCRIPTION:Respectful Communications and Team Cohesion in the Workplace\nDuration:\n90 minutes (Online Only) \nAudience:\nAll staff\, team leaders\, and supervisors at all levels. \nThis program is designed to elevate your leadership to master communication and team dynamics. This online training is designed for team leaders and managers who are ready to transform their workplace interactions and team dynamics. \nLearning Outcomes:\n\nHarness the power of words\, tone\, and body language\nLearn effective strategies for all levels – management\, staff\, and clients\nNavigate disagreements with respect and professionalism\nDiscover collaborative approaches to reduce stress and boost productivity\nEmbrace diversity and foster an inclusive work environment\nEnhance self-reflection skills for more effective leadership\nImprove ability to connect with staff on an individual level\nAdvance communication techniques for clearer\, more impactful interactions\nStrategies to diffuse challenging situations in real-time\n\nTrainer Bio:\nLaura Sykes is a seasoned psychotherapist\, counsellor\, and trainer with over 20 years of experience. She excels at creating supportive environments and employing a solution-focused approach\, making her adept at addressing complex challenges. With a diverse background in working with various groups\, Laura’s training programs are comprehensive and effective. Her therapeutic style incorporates multiple modalities\, and she has experience addressing a wide range of personal and professional issues. \nHow to Book:\nThis training can be delivered online and in person. Please contact us at workplaceservcies@relationshipmatters.com.au or call 03 98650 6262.
URL:https://relationshipmatters.com.au/event/respectful-communications-and-team-cohesion-in-the-workplace/
LOCATION:Relationship Matters’ Online\, Australia
CATEGORIES:Upcoming,Workplace Training
ORGANIZER;CN="Vicki Kyritsis":MAILTO:workplacematters@relationshipmatters.com.au
GEO:-25.274398;133.775136
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250729T100000
DTEND;TZID=Australia/Melbourne:20250729T113000
DTSTAMP:20260420T013447
CREATED:20250306T033239Z
LAST-MODIFIED:20250311T043231Z
UID:10002366-1753783200-1753788600@relationshipmatters.com.au
SUMMARY:Supporting your LGBTIQA+ employees in the Workplace
DESCRIPTION:In this interactive session\, you will have the opportunity to explore the specific and unique experiences of discrimination faced by LGBTQIA+ individuals. Discover effective strategies to foster a sense of safety and inclusion both within the workplace and the broader community. \n\nGain insights into the distinct challenges LGBTQIA+ individuals encounter and how these experiences impact their professional lives.\nBuilding a Culture of Care and Respect: Explore practical ways to contribute to a workplace culture that prioritizes care\, understanding\, and mutual respect.\nIntersectionality in Action: Understand how our individual intersectional locations shape our perspectives\, affecting how we perceive others and navigate diverse worlds within the workplace.\n\nTrainer: Anthony Lekkas \nAnthony Lekkas is a distinguished family violence consultant\, trainer\, and relationship counsellor. With extensive experience in both LGBTI and mainstream not-for-profit community health services\, Anthony’s insights into the criminal justice system\, particularly his leadership in LGBTI family violence court support with Magistrates Courts Victoria\, offer a unique perspective. His clinical work spans diverse relationships\, providing counselling to both LGBTIQ and straight individuals in various relationship structures. \nThis can be delivered online and in person. Please contact us at workplaceservcies@relationshipmatters.com.au or call on 03 98650 6262
URL:https://relationshipmatters.com.au/event/https-relationshipmatters-com-au-services-workplace-2/
LOCATION:Relationship Matters’ Online\, Australia
CATEGORIES:Upcoming,Workplace Training
ORGANIZER;CN="Vicki Kyritsis":MAILTO:workplacematters@relationshipmatters.com.au
GEO:-25.274398;133.775136
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250708T100000
DTEND;TZID=Australia/Melbourne:20250708T113000
DTSTAMP:20260420T013447
CREATED:20250311T033629Z
LAST-MODIFIED:20250311T045326Z
UID:10002370-1751968800-1751974200@relationshipmatters.com.au
SUMMARY:Neurodiversity in the Workplace
DESCRIPTION:Neurodiversity in the Workplace Training\nAudience:\n\nHuman Resource Managers\nPeople and Culture Managers\nSenior Managers\nTeam Leaders\n\nNeurodiversity seems like a new buzzword.\nFind out some of the science behind what is neurodiversity\, including ADHD and Autism (ASD). How can neurodiversity show up in the workplace? And what can everyone do to foster a positive workplace for people who are “normies” and those who are “neurospicy”? \nLearning Outcomes:\n\nWhat is Neurodiversity\nWhat is Autism or ASD\nAdult ASD Checklist and how it applies to you\nCombined ADHD and ASD\nNeurodiversity and Culture\nASD and co-occurring conditions\nHow we can foster better neurodiversity\nHow workplaces can be more neurodiversity-friendly\nResources\n\nTrainer Bio:\nJudy Tang is a strong advocate for multiculturalism and LGBTIQA+ communities with expertise in psychology\, ageing\, research\, and mental health. With extensive relationships across government and community groups\, Judy has volunteered for more than 10 years to promote and advocate for multiculturalism and equality for migrants. \nShe is a former VMC Multicultural Champion and President of the Australian GLBTIQ Multicultural Council\, a national body that advocates for the rights of multicultural and multifaith LGBTQIA+ people and communities. Judy has a doctorate in neuropsychology and is a practicing Clinical Neuropsychologist. \nDr Tang is a current Board Director for the Victorian Pride Centre and is one of Victoria’s 12 Multicultural Commissioners at the Victorian Multicultural Commission (VMC). \nHow to Book:\nThis training can be delivered online and in person. Please contact us at workplaceservcies@relationshipmatters.com.au or call 03 98650 6262.
URL:https://relationshipmatters.com.au/event/neurodiversity-in-the-workplace-2/
LOCATION:Relationship Matters’ Online\, Australia
CATEGORIES:Upcoming,Workplace Training
ORGANIZER;CN="Vicki Kyritsis":MAILTO:workplacematters@relationshipmatters.com.au
GEO:-25.274398;133.775136
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250625T100000
DTEND;TZID=Australia/Melbourne:20250625T113000
DTSTAMP:20260420T013447
CREATED:20250311T042328Z
LAST-MODIFIED:20250311T042328Z
UID:10002374-1750845600-1750851000@relationshipmatters.com.au
SUMMARY:Dealing with Difficult Clients
DESCRIPTION:Audience:\nAll staff\, team leaders\, and supervisors at all levels. \nThis program will focus on improving awareness and skill in managing difficult client behaviour\, debriefing effectively after an incident\, and learning resilience techniques to strengthen your staff’s capacity to manage the everyday stressors of the work. \nLearning Outcomes:\n\nIdentify and manage their own personal triggers – understanding their reactions to situations\nIdentify and manage difficult customers with an understanding of how life circumstances can manifest into anger\nUnderstand how to build resilience within themselves to cope with challenging situations and anger\nUse a de-escalation framework to explore how to de-escalate situations\nObtain useful tips to manage difficult situations\nUnderstand the importance of self-care and practice stress management techniques\nExplore workplace-related case studies to integrate theoretical practices\n\nTrainer Bio:\nTessa HughesTessa Hughes is a trained social worker with over thirty years of experience in the child and family welfare sector. During her career\, she has run a mindfulness meditation business and taught in schools\, hospitals\, and community settings. She developed and currently manages a short-term therapeutic program\, utilising her specialised skills in trauma-informed practice. Throughout her working life\, Tessa has become acutely aware of the increased prevalence of people suffering from high levels of stress and developing significant mental health issues. She is an experienced trainer who teaches participants new strategies and skills. \nHow to Book:\nThis training can be delivered online and in person. Please contact us at workplaceservcies@relationshipmatters.com.au or call 03 98650 6262. \nDuration:\n90 minutes (Online Only)
URL:https://relationshipmatters.com.au/event/dealing-with-difficult-clients/
LOCATION:Relationship Matters’ Online\, Australia
CATEGORIES:Upcoming,Workplace Training
ORGANIZER;CN="Vicki Kyritsis":MAILTO:workplacematters@relationshipmatters.com.au
GEO:-25.274398;133.775136
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250529T100000
DTEND;TZID=Australia/Melbourne:20250529T113000
DTSTAMP:20260420T013447
CREATED:20250311T033522Z
LAST-MODIFIED:20250311T045455Z
UID:10002369-1748512800-1748518200@relationshipmatters.com.au
SUMMARY:Respectful Communications and Team Cohesion in the Workplace
DESCRIPTION:Respectful Communications and Team Cohesion in the Workplace \nDuration:\n90 minutes (Online Only) \nAudience:\nAll staff\, team leaders\, and supervisors at all levels. \nThis program is designed to elevate your leadership to master communication and team dynamics. This online training is designed for team leaders and managers who are ready to transform their workplace interactions and team dynamics. \nLearning Outcomes:\n\nHarness the power of words\, tone\, and body language\nLearn effective strategies for all levels – management\, staff\, and clients\nNavigate disagreements with respect and professionalism\nDiscover collaborative approaches to reduce stress and boost productivity\nEmbrace diversity and foster an inclusive work environment\nEnhance self-reflection skills for more effective leadership\nImprove ability to connect with staff on an individual level\nAdvance communication techniques for clearer\, more impactful interactions\nStrategies to diffuse challenging situations in real-time\n\nTrainer Bio:\nLaura Sykes is a seasoned psychotherapist\, counsellor\, and trainer with over 20 years of experience. She excels at creating supportive environments and employing a solution-focused approach\, making her adept at addressing complex challenges. With a diverse background in working with various groups\, Laura’s training programs are comprehensive and effective. Her therapeutic style incorporates multiple modalities\, and she has experience addressing a wide range of personal and professional issues. \nHow to Book:\nThis training can be delivered online and in person. Please contact us at workplaceservcies@relationshipmatters.com.au or call 03 98650 6262.
URL:https://relationshipmatters.com.au/event/neurodiversity-in-the-workplace/
LOCATION:Relationship Matters’ Online\, Australia
CATEGORIES:Upcoming,Workplace Training
ORGANIZER;CN="Vicki Kyritsis":MAILTO:workplacematters@relationshipmatters.com.au
GEO:-25.274398;133.775136
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250422T100000
DTEND;TZID=Australia/Melbourne:20250422T113000
DTSTAMP:20260420T013447
CREATED:20250311T035239Z
LAST-MODIFIED:20250311T044554Z
UID:10002372-1745316000-1745321400@relationshipmatters.com.au
SUMMARY:Neurodiversity in the Workplace
DESCRIPTION:Neurodiversity in the Workplace Training \nAudience:\n\nHuman Resource Managers\nPeople and Culture Managers\nSenior Managers\nTeam Leaders\n\nNeurodiversity seems like a new buzzword.\nFind out some of the science behind what is neurodiversity\, including ADHD and Autism (ASD). How can neurodiversity show up in the workplace? And what can everyone do to foster a positive workplace for people who are “normies” and those who are “neurospicy”? \nLearning Outcomes:\n\nWhat is Neurodiversity\nWhat is Autism or ASD\nAdult ASD Checklist and how it applies to you\nCombined ADHD and ASD\nNeurodiversity and Culture\nASD and co-occurring conditions\nHow we can foster better neurodiversity\nHow workplaces can be more neurodiversity-friendly\nResources\n\nTrainer Bio:\nJudy Tang is a strong advocate for multiculturalism and LGBTIQA+ communities with expertise in psychology\, ageing\, research\, and mental health. With extensive relationships across government and community groups\, Judy has volunteered for more than 10 years to promote and advocate for multiculturalism and equality for migrants. \nShe is a former VMC Multicultural Champion and President of the Australian GLBTIQ Multicultural Council\, a national body that advocates for the rights of multicultural and multifaith LGBTQIA+ people and communities. Judy has a doctorate in neuropsychology and is a practicing Clinical Neuropsychologist. \nDr Tang is a current Board Director for the Victorian Pride Centre and is one of Victoria’s 12 Multicultural Commissioners at the Victorian Multicultural Commission (VMC). \nHow to Book:\nThis training can be delivered online and in person. Please contact us at workplaceservcies@relationshipmatters.com.au or call 03 98650 6262.
URL:https://relationshipmatters.com.au/event/neurodiversity-in-the-workplace-4/
LOCATION:Relationship Matters’ Online\, Australia
CATEGORIES:Upcoming,Workplace Training
ORGANIZER;CN="Vicki Kyritsis":MAILTO:workplacematters@relationshipmatters.com.au
GEO:-25.274398;133.775136
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20230717T093000
DTEND;TZID=Australia/Melbourne:20230724T120000
DTSTAMP:20260420T013447
CREATED:20230510T044510Z
LAST-MODIFIED:20230718T035851Z
UID:10002139-1689586200-1690200000@relationshipmatters.com.au
SUMMARY:Mental Health First Aid (Blended Online) - 17 July - 24 August 2023
DESCRIPTION:Six-Week Program: Commencing 17th July and concluding 24 August 2023 \nPlease make sure you have read the course components for Mental Health First Aid(Blended Online) before booking \nMHFA Blended online : a self-paced e-learning component\, followed by 2 x 2.5-hour video conferencing sessions. \nComponent 2: compulsory dates for attendance: \nThursday 17th August 2023 9.30-12 pm \nThursday 24th August 2023 9.30-12 pm \nNote: If you are registering for more than 1 person in your organisations\, please fill in independent bookings for each.\nThis course is not a therapy or a support group. \nCost of this program $395 (non-refundable or transferable) \n 
URL:https://relationshipmatters.com.au/event/mental-health-first-aid-blended-online-17-july-24-august-2023/
LOCATION:Relationship Matters’ Online\, Australia
CATEGORIES:Workplace Training
GEO:-25.274398;133.775136
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20200210T100000
DTEND;TZID=Australia/Melbourne:20200210T120000
DTSTAMP:20260420T013447
CREATED:20191126T221821Z
LAST-MODIFIED:20191215T231014Z
UID:10001692-1581328800-1581336000@relationshipmatters.com.au
SUMMARY:Assertiveness Training Programs
DESCRIPTION:
URL:https://relationshipmatters.com.au/event/assertiveness-training-programs-2-2/
LOCATION:Relationship Matters Melbourne City (Head Office)\, Level 4\, 255 Bourke Street\, Melbourne\, VIC\, 3000\, Australia
CATEGORIES:Assertiveness Training Programs,Featured,Onsite Training Programs,Workplace Training
GEO:-37.8126038;144.9649287
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Relationship Matters Melbourne City (Head Office) Level 4 255 Bourke Street Melbourne VIC 3000 Australia;X-APPLE-RADIUS=500;X-TITLE=Level 4\, 255 Bourke Street:geo:144.9649287,-37.8126038
END:VEVENT
END:VCALENDAR